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UK aviation survey finds passengers in north are the ‘most satisfied’ flyers
The CAA has published its latest UK Aviation Consumer Survey, which reveals where passengers within the UK are the most satisfied.
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Passenger Experience
A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.
‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.
Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.
International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.
This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.
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Solid passenger traffic growth and moderate air cargo demand in 2018
Preliminary figures released by ICAO, show that a total of 4.3 billion passengers were carried by air transport in 2018, this indicates growth of 6.1 per cent over 2017.
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Manchester Airport’s transformation: Gateway to the North
In less than six months, Manchester Airport – the third largest airport in the UK – will open the first stage of its £1 billion transformation programme. Rob Stewart, Programme Delivery Director, reveals the plans.
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Azerbaijan Airport: The junction between the East and the West
In a history spanning 80 years, Azerbaijan’s capital airport, Heydar Aliyev International, has gone from strength to strength. Jahangir Askerov, President of Azerbaijan Airlines, reveals why the airport is such an important part of the region, and the work that’s been carried out to ensure its ‘five star’ status.
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Gatwick Airport partially re-opens amid drone woes
Gatwick Airport's runway partly re-opens after more than 33 hours of being closed, which left more than 350,000 passengers stranded.
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BA’s state-of-the-art technology for the airport of the future
As passenger capacity continues on its ever-increasing trend, airports must diversify their processes to make travel as easy as possible for passengers. Raoul Cooper, Senior Design Manager at BA explains how the airline uses new technologies to streamline both airside and landside operations.
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International Airport Review Award Winners 2018
Following the success of the inaugural awards in 2017, International Airport Review has once again been astounded by the level of innovation put forward to our annual awards and overwhelmed by the engagement of our community for our 2018 Awards.
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San Francisco welcomes non-stop service to Lisbon with TAP Air Portugal
Adding San Francisco as its eighth non-stop destination to its North American portfolio, TAP Air Portugal will begin servicing the route between San Francisco and Portugal in June 2019.
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Dublin Airport breaks 30 million passenger milestone
Dublin Airport has welcomed 30 million passengers so far in 2018, the first time in the 78-year history that such a magnitude of passengers have used the airport in a single year.
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Airport Showcase 2018
As the face of aviation changes, airports must adapt. From the bigger and better terminals, to the diversification of operations to enhance the passenger experience. We showcase some examples of best practice in terminal and airside operations and how the industry can learn from innovative and forward-thinking companies.
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Lift-off to rapid airport growth: Cornwall Airport Newquay
Cornwall Airport Newquay has seen substantial growth over the last 12 months, but how does the airport sustain this and where do they go from here?
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ACI says airlines need to come to terms with the ‘user-pay’ principles
IATA is calling for airports to be operated as public services and ACI calls for end to airports double-speak dialogue on capacity.
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International Airport Review – Issue 6, 2018
In this issue: pioneering facial recognition technology, evolving firefighting tech, and the winners of the 2018 IAR Awards are announced.
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CAA urges holiday crack down on drunk and violent passengers
As the holiday rush of jet-setting passengers begins, travellers are reminded of the challenge of disruptive passengers as One Too Many campaign gets ready for Christmas.
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Gatwick has record-breaking November as growth plans develop
As passenger traffic continues to grow, Gatwick has secured the support of 74 per cent of MPs in a YouGov poll to make better use of existing runways.
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