news
State funding announced for modernisation improvements at NYC airports
State funding amounting to $20 million for modernisation and safety improvements at NYC airports was announced by the Governor of New York.
List view / Grid view
Passenger Experience
A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.
‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.
Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.
International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.
This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.
news
Hidden disabilities lanyard introduced at JFK Airport Terminal 4
By offering the sunflower lanyards, T4 has become the first Northeast U.S. terminal to offer the initiative to its passengers with hidden disabilities.
news
ACCC report finds passengers benefiting from airport investments
The Australian Competition and Consumer Commission report outlines that passengers are having a better experience as a result of airport investments.
news
Prescott Regional Airport begins construction on new passenger terminal
The new developments will aim to provide an enhanced passenger experience for those travelling through Prescott Regional Airport.
news
Birmingham Airport invests £100,000 in customer feedback system
The ‘Voice of the Customer’ feedback system is available to access in 80 different locations across the Birmingham Airport site.
article
Birmingham Airport CEO says sustainability must be a strategic imperative
Within International Airport Review’s exclusive CEO series, Nick Barton of Birmingham Airport spoke about how the industry needs to embrace a sustainable existence.
news
Construction set to begin on express road at Melbourne Airport
The new express link will help to relieve congestion for passengers arriving at Melbourne Airport and provide easier access to Terminal 4.
news
Two Brazilian airports are now processing passengers faster
Fraport Brasil has implemented 26 self-service gates; 14 at Forteleza Airport and 12 at Porto Alegre Airport, in a bid to improve efficiency.
article
ED of Paris-CDG discusses the goal to become tomorrow’s smart airport
Marc Houalla, Executive Director of Paris-Charles de Gaulle Airport, gives an insight into how innovation and technology are essential for a successful future.
news
Gatwick Airport implements a seamless flow ecosystem
Vision-Box’s Orchestra Services Platform and associated technology has been selected by Gatwick to meet increasing passenger demand and planned growth.
news
Luton Airport first in the UK to recieve ACI Customer Experience award
London Luton Airport joins eight European airports and 35 global airports to have been awarded with the ACI accreditation.
news
Accessibility hackathon event to be hosted by Dublin Airport
Dublin Airport has partnered with Hack Access in a bid to improve the travel experience for passengers with reduced mobility.
news
Queen Alia Airport receives ACI customer experience accreditation
ACI awarded Queen Alia International Airport with Level 1 of the Airport Customer Experience Accreditation.
article
El Dorado International Airport advances its technological transformation
To handle the increasing demand for air travel in the Latin America region, El Dorado airport has evolved many of its technologies and IT processes. Fabian Ramos, CTO at El Dorado, offers more details on this transformation.
news
Marrakech Airport opens Swissport Executive Aviation terminal
The new VIP and executive aviation terminal at Marrakech Airport represents Swissport further expanding its business in Morocco.
Chief Executive Officer
CEO
Chief Operating Officer
Head of Operations, Safety and Emergency
Chief Strategy Development Officer
Head of Operations
Airport General Manager
CEO
Chief Executive Officer