List view / Grid view

Passenger Experience

A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.

‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.

Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.

International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.

This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.

news

UK Transport Committee calls for opinions on impact of COVID-19

27 April 2020 | By International Airport Review

As the COVID-19 pandemic continues to impact the UK, the UK government's Transport Committee has asked for public input on the impact of the virus on the transportation sector.

article

The future of aviation is increased point-to-point flying, says Leeds Bradford Airport’s CEO

24 April 2020 | By International Airport Review

Hywel Rees, CEO of Leeds Bradford Airport, discusses plans for a new terminal that will significantly improve the passenger experience, as well as the airport’s target of achieving net-zero carbon emissions by 2023, within the latest installment of International Airport Review's exclusive CEO series.

article

Investing in airport technology services is central to Miami’s vision

22 April 2020 | By Maurice Jenkins, Tara Nolan (International Airport Review)

Tara Nolan spoke to the renowned Maurice Jenkins to learn of his opinions on how airport IT should be furthered leveraged across the industry, and how technology sits in the centre of Miami Airport’s vision.

article

International Airport Review Issue 2 2020

21 April 2020 | By International Airport Review

Addressing the impacts of COVID-19, how airports are finding silver linings during the crisis, and topics such as social media, baggage handling, sustainability and airside operations, this issue is packed full with imperative industry advice.

news

Los Angeles International Airport launches ‘LAX At Home’

21 April 2020 | By International Airport Review

The 'LAX At Home' service offers passengers an interactive airport experience whilst they are unable to travel as a result of the COVID-19 pandemic.

news

Beijing Capital International Airport awards design contract for Terminal 3

21 April 2020 | By International Airport Review

The contract will involve the planning and design of the international departure lounge in Beijing Capital International Airport's Terminal 3.

article

The aviation industry will continue to develop, says Director of Helsinki Airport

17 April 2020 | By International Airport Review

Within International Airport Review's exclusive CEO series, Ulla Lettijeff, Director of Helsinki Airport, discusses the importance of a sustainable aviation industry, and how the airport is working to become emission free.

article

COVID-19: Can airports nip pandemics in the bud?

15 April 2020 | By Anu Pillai S

We are witnessing perhaps the biggest crisis of the 21st century. Declared a pandemic by the World Health Organization, COVID-19 has affected every aspect of life worldwide. Airports, which ferry millions of passengers every day, unwittingly became the gateway for this contagion.

article

Coronavirus roundtable: How is the aviation industry responding to the COVID-19 pandemic?

15 April 2020 | By Leah Hockley (International Airport Review)

As part of International Airport Review's exclusive coronavirus roundtable, representatives from ACI Asia-Pacific, the Airport Operators Association, the Australian Airports Association and Tidal Basin discuss the impacts of COVID-19 on aviation, and what is being done by the sector in order to further prevent the spread of the virus.

article

Future air transport will be exciting, says San Francisco Airport Director

10 April 2020 | By International Airport Review

As part of International Airport Review’s exclusive CEO series, San Francisco International Airport’s Director, Ivar Satero, emphasises the importance of an airport’s local community and the significance of sustainability.

article

Improving an airport’s approach to accessibility with Hack Access

8 April 2020 | By Janice Valentine

Janice Valentine, CEO and founder of Hack Access – a non-profit organisation advocating for accessibility – discusses the 2020 Hackathon at Dublin Airport and how the organisation is working to make the travel experience for those with varying abilities a far smoother and more enjoyable experience.

article

CEO of Liverpool Airport hopes to see growth for regional airports

3 April 2020 | By International Airport Review

As part of International Airport Review’s exclusive CEO series, John Irving, CEO of Liverpool John Lennon Airport, discusses the impact of technology within aviation and the significance of regional airports for the UK.

whitepaper

Seamless identity management: A new path for hygienic transactions?

2 April 2020 | By Vision-Box

Discover how seamless identification technology can help to prevent the transmission of pathogens at airports.

news

Haneda Airport adds new passenger experience services to Terminal 2

27 March 2020 | By International Airport Review

In order to offer the best passenger experience, Haneda Airport has introduced a range of new services at its Terminal 2, including self-service baggage drops and smart security check lanes.

article

Biometrics to advance significantly, says CEO of Philadelphia Airport

27 March 2020 | By International Airport Review

Rochelle ‘Chellie’ Cameron, CEO of Philadelphia International Airport, tells International Airport Review about the importance of the airport’s workforce, and the significance of guest experience.

Cookie	Description
cookielawinfo-checkbox-advertising-targeting	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Advertising & Targeting".
cookielawinfo-checkbox-analytics	This cookie is set by GDPR Cookie Consent WordPress Plugin. The cookie is used to remember the user consent for the cookies under the category "Analytics".
cookielawinfo-checkbox-necessary	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-performance	This cookie is set by GDPR Cookie Consent WordPress Plugin. The cookie is used to remember the user consent for the cookies under the category "Performance".
PHPSESSID	This cookie is native to PHP applications. The cookie is used to store and identify a users' unique session ID for the purpose of managing user session on the website. The cookie is a session cookies and is deleted when all the browser windows are closed.
viewed_cookie_policy	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
zmember_logged	This session cookie is served by our membership/subscription system and controls whether you are able to see content which is only available to logged in users.

Cookie	Description
cf_ob_info	This cookie is set by Cloudflare content delivery network and, in conjunction with the cookie 'cf_use_ob', is used to determine whether it should continue serving “Always Online” until the cookie expires.
cf_use_ob	This cookie is set by Cloudflare content delivery network and is used to determine whether it should continue serving “Always Online” until the cookie expires.
free_subscription_only	This session cookie is served by our membership/subscription system and controls which types of content you are able to access.
ls_smartpush	This cookie is set by Litespeed Server and allows the server to store settings to help improve performance of the site.
next-i18next	This cookie is served by the Swapcard app/website to detect and store the user’s language.
one_signal_sdk_db	This cookie is set by OneSignal push notifications and is used for storing user preferences in connection with their notification permission status.
YSC	This cookie is set by Youtube and is used to track the views of embedded videos.

Cookie	Description
bcookie	This cookie is set by LinkedIn. The purpose of the cookie is to enable LinkedIn functionalities on the page.
GPS	This cookie is set by YouTube and registers a unique ID for tracking users based on their geographical location
lang	This cookie is set by LinkedIn and is used to store the language preferences of a user to serve up content in that stored language the next time user visit the website.
lidc	This cookie is set by LinkedIn and used for routing.
lissc	This cookie is set by LinkedIn share Buttons and ad tags.
nQ_cookieId	This cookie is served by the Swapcard event app/website and uniquely identifies the user’s session.
nQ_visitId	This cookie is served by the Swapcard app/website and uniquely identifies the user.
vuid	We embed videos from our official Vimeo channel. When you press play, Vimeo will drop third party cookies to enable the video to play and to see how long a viewer has watched the video. This cookie does not track individuals.
wow.anonymousId	This cookie is set by Spotler and tracks an anonymous visitor ID.
wow.schedule	This cookie is set by Spotler and enables it to track the Load Balance Session Queue.
wow.session	This cookie is set by Spotler to track the Internet Information Services (IIS) session state.
wow.utmvalues	This cookie is set by Spotler and stores the UTM values for the session. UTM values are specific text strings that are appended to URLs that allow Communigator to track the URLs and the UTM values when they get clicked on.
_ga	This cookie is set by Google Analytics and is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. It stores information anonymously and assign a randomly generated number to identify unique visitors.
_gat	This cookies is set by Google Universal Analytics to throttle the request rate to limit the collection of data on high traffic sites.
_gid	This cookie is set by Google Analytics and is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visited in an anonymous form.

Cookie	Description
advanced_ads_browser_width	This cookie is set by Advanced Ads and measures the browser width.
advanced_ads_page_impressions	This cookie is set by Advanced Ads and measures the number of previous page impressions.
advanced_ads_pro_server_info	This cookie is set by Advanced Ads and sets geo-location, user role and user capabilities. It is used by cache busting in Advanced Ads Pro when the appropriate visitor conditions are used.
advanced_ads_pro_visitor_referrer	This cookie is set by Advanced Ads and sets the referrer URL.
bscookie	This cookie is a browser ID cookie set by LinkedIn share Buttons and ad tags.
IDE	This cookie is set by Google DoubleClick and stores information about how the user uses the website and any other advertisement before visiting the website. This is used to present users with ads that are relevant to them according to the user profile.
li_sugr	This cookie is set by LinkedIn and is used for tracking.
UserMatchHistory	This cookie is set by Linkedin and is used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences.
VISITOR_INFO1_LIVE	This cookie is set by YouTube. Used to track the information of the embedded YouTube videos on a website.

Latest News

Passenger Experience