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Passenger Experience

A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.

‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.

Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.

International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.

This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.

article

Issue 4’s Guide to Self-Service Technologies

19 August 2020 | By International Airport Review

How can an airport efficiently implement self-service processes without facing significant costs?

news

Touchless security screening has been installed at Nashville Airport

17 August 2020 | By International Airport Review

The new touchless technology removes the need for passengers to hand travel documents to agents during the security screening.

news

Aena launches programme to fund technological developments for the passenger experience

14 August 2020 | By International Airport Review

Start-ups from across the globe can apply for Aena's programme to develop technology to improve the passenger experience at airports.

news

New arrival procedures implemented at Hamad International Airport

14 August 2020 | By International Airport Review

An installed mobile application, health assessment form and quarantine pledge agreement are mandatory requirements for arrival in Qatar.

news

Eindhoven Airport to trial new baggage check-in technology

13 August 2020 | By International Airport Review

By introducing image recognition technology, passengers will be able to check in baggage at Eindhoven Airport more seamlessly.

webinar

Preparing to deliver more operational certainty with less, now and in the post-pandemic world

12 August 2020 | By Veovo

During this webinar Martin Bowman, Deloitte’s Director of Aviation Digital Assets, looked at the far-reaching implications of COVID-19 on operational planning. He also explored what new approaches will be needed to adapt to a world where constraints are higher and uncertainty is prevalent. Veovo CEO, James Williamson, considered the ingredients…

news

New credential authentication technology implemented at Tampa Airport

11 August 2020 | By International Airport Review

The TSA at Tampa International Airport have introduced nine CAT units in order to provide passengers with a touchless journey through the airport.

article

Introducing YVR’s health and safety programme, TAKEcare

11 August 2020 | By Vancouver Airport Authority

As a result of COVID-19, airports across the globe have been forced to adapt operations in order to ensure the health safety of passengers and staff. The Vancouver Airport Authority’s new health and safety programme at Vancouver International Airport – TAKEcare – is working to keep passengers safe and restore…

article

International Airport Review Issue 4 2020

11 August 2020 | By International Airport Review

This issue covers how COVID-19 is set to change the aviation ecosystem for the foreseeable, alongside surface access, new appointments and the One ID project.

news

Teesside International Airport joins Hidden Disability Sunflower scheme

10 August 2020 | By International Airport Review

Designed to support those with disabilities that are not visible or immediately noticeable, the scheme is now in effect at Teesside International Airport.

news

Osaka Airport to reopen North and South terminals following renovation

31 July 2020 | By International Airport Review

Under renovation since early 2016, the new departure areas at the two terminals of Osaka Airport feature a heavy focus on retail and F&B.

news

Kansai International Airport installs e-gates within terminal

30 July 2020 | By International Airport Review

Kansai International Airport has installed 12 e-gates, offering a new and smoother passenger experience when entering airport security.

article

The benefits of a new baggage management system

29 July 2020 | By Dainius Čiuplys - Vilnius Airport

New self-service baggage drop-off stations are to be implemented at Vilnius Airport, details Dainius Čiuplys, Director of Vilnius Airport, to decrease check-in times.

news

Winnipeg Airport’s new passenger programme enhances inclusivity

29 July 2020 | By International Airport Review

Passengers who require additional support can now sign up to receive a personalised, step-by-step tour of Winnipeg Richardson International Airport (YWG) before they fly.

news

JFK Airport’s Terminal 4 implements new social distancing monitoring technology

28 July 2020 | By International Airport Review

The new technology will enable JFKIAT’s operations team to monitor passenger social distancing and overcrowding throughout the terminal as part of its COVID-19 response.

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Passenger Experience