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Issue 4’s Guide to Self-Service Technologies

How can an airport efficiently implement self-service processes without facing significant costs?

self-service

With passenger concern high in regard to the risk of contracting COVID-19 when travelling through an airport, touchless and self-service technologies will be in high demand during the coming months. 

This Guide to Self-Service Technologies offers a variety of expert opinions and case studies on how self service can easily become the new normal:

  • Passengers doing it for themselves in Budapest
    Budapest Airport’s Chief Commercial Officer, Kam Jandu, illustrates how Budapest passengers can take control of their own airport journey, even during the COVID-19 pandemic.
  • Creating a touchless airport experience
    Following Avalon Airport’s decision to implement touchless self-service technology – for the first time in Australia – in May 2020, International Airport Review spoke to the airport’s CEO, Justin Giddings, to find out how this technology may affect the airport experience
  • Contactless is the new airport buzzword
    Protecting passengers and staff from COVID-19, Bangalore International Airport Limited emphasises the importance of minimising physical contact during the airport journey.











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