Issue 4’s Guide to Self-Service Technologies

With passenger concern high in regard to the risk of contracting COVID-19 when travelling through an airport, touchless and self-service technologies will be in high demand during the coming months. 

This Guide to Self-Service Technologies offers a variety of expert opinions and case studies on how self service can easily become the new normal:

• Passengers doing it for themselves in Budapest
  Budapest Airport’s Chief Commercial Officer, Kam Jandu, illustrates how Budapest passengers can take control of their own airport journey, even during the COVID-19 pandemic.
• Creating a touchless airport experience
  Following Avalon Airport’s decision to implement touchless self-service technology – for the first time in Australia – in May 2020, International Airport Review spoke to the airport’s CEO, Justin Giddings, to find out how this technology may affect the airport experience
• Contactless is the new airport buzzword
  Protecting passengers and staff from COVID-19, Bangalore International Airport Limited emphasises the importance of minimising physical contact during the airport journey.