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Virtual help desk at LAX provides passengers with remote assistance
Guests can now receive remote assistance from a live guest experience member through LAX’s new virtual help desk.
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Incorporating biometrics in aviation: The journey to touchless U.S. air travel
Tovah LaDier, Executive Director of the International Biometrics + Identity Association, provides a brief history of biometrics and aviation from 2001 to the present, with a focus on an ongoing policy debate over the decision to use facial recognition in Entry-Exit.
article
Air travel volatility – three ways airports can beat the uncertainty
Despite the International Air Transport Association (IATA) warning that passenger demand will not fully recover until 2024, flight data consolidator OAG is reporting green shoots of recovery.
news
Veovo launches airport social distancing solutions for safer travel
Veovo announces the introduction of virtual queuing and passenger density management solutions, designed to help support social distancing in airports.
article
Tackling COVID-19 with innovative online opportunities
International Airport Review spoke to Brisbane Airport to hear how the airport team developed and launched a full online marketplace in just 16 days.
webinar
Creating safe airport environments for passengers whilst optimising costs
11 May 2020 | By Honeywell
Preparing for the new normal in airports: The global coronavirus outbreak has created an increasing number of challenges to individuals, communities and companies while strongly impacting travel, transportation and healthcare. While some governments across the globe announced stimuli packages, the aviation industry is still working to determine how the current…
whitepaper
Sustainable smart cities and the power of the IoT
A smart city leverages digital technology and the IoT to improve government services, as well as energy, healthcare, traffic, transportation, waste and water management, and more.
article
Integrating risk, response, recovery and resilience at an airport
Dr. KJ Devasia, General Manager and Head of Enterprise Risk and Corporate Resilience at Bengaluru International Airport Limited (BIAL), details how aviation should begin to implement unique crisis management models to improve the industry’s safety.
article
Embrace the opportunity social media presents for airports
Kevin Cullinane, Head of Communications at Cork Airport, explains how airports should leverage social media platforms to communicate with passengers effectively.
article
Investing in airport technology services is central to Miami’s vision
Tara Nolan spoke to the renowned Maurice Jenkins to learn of his opinions on how airport IT should be furthered leveraged across the industry, and how technology sits in the centre of Miami Airport’s vision.
article
COVID-19: Can airports nip pandemics in the bud?
We are witnessing perhaps the biggest crisis of the 21st century. Declared a pandemic by the World Health Organization, COVID-19 has affected every aspect of life worldwide. Airports, which ferry millions of passengers every day, unwittingly became the gateway for this contagion.
article
New technologies and innovation are essential for both Aena’s present and future development
Pablo Lopez Loeches, Project Manager in the Innovation Division of Aena, details the various developmental projects being implemented at Aena’s airports.
news
ACI issues airport cyber-security guidance during COVID-19 pandemic
The latest ACI bulletin particularly addresses the issue of cyber-security, with many staff now working remotely as part of global efforts to slow the spread of the virus.
article
Modernising data analytics at Winnipeg Airports Authority
Trevor Strome, Director of Digital Airport Solutions at WAA, presents exactly how data analytics can improve an airport’s operational efficiency.
article
Exceptional customer experience is a strategic goal for Finavia
Using technology, data analysis, Finnish design and family-friendly features, Finavia is determined to secure a flawless passenger experience at Helsinki Airport, details Timo Järvelä, Vice President of Passenger Experience and Processes.