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Airports are accredited on customer understanding, strategy, measurement, operational improvement, governance, airport culture, service design/innovation, and airport community collaboration.
Airports are working more than ever to ensure passengers receive a pleasant travel experience, and innovative technology is being deployed throughout many of the world’s busiest terminals to help achieve customer service excellence. This In-Depth Focus explores some recent digital and innovative developments that are helping to transform the airport…
Halifax Stanfield International Airport is well known for its hospitality and customer service, consistently ranking among the best airports in the world. In an interview for International Airport Review, Halifax International Airport Authority’s Craig Paul, Director of Business Solutions and Information Technology, explains that the foundation of the airport’s approach…
With just over half the GDP per capita of Canada’s richest province, the peninsula and islands of Nova Scotia have a lifeline in its international airport.
23 May 2013 | By Halifax Stanfield International Airport (HSIA)
Work has started to upgrade and expand the main check-in hall of the terminal building at Halifax Stanfield International Airport...
17 February 2012 | By Halifax Stanfield International Airport (HSIA)
HSIA has once again been rated by its passengers as one of the best airports in the world...
7 October 2011 | By HIAA
Work has begun to extend the main runway at Halifax Stanfield International Airport. During the first phase of the project, navigational aids for the main runway will be out of service...
5 May 2011 | By HIAA
At its annual public meeting today, Halifax International Airport Authority reflected on 2010 as a year of significant milestones...
15 February 2011 | By Halifax Stanfield International Airport (HSIA)
Halifax Stanfield International Airport (HSIA) has again been rated by its passengers as one of the best airports in the world for overall passenger satisfaction in its class...
1 February 2011 | By Halifax Stanfield International Airport (HSIA)
Halifax Stanfield International Airport (HSIA) is the very first airport in Canada to have earned the “Airport Service Quality (ASQ) Assured” industry benchmark of service excellence...
25 January 2011 | By HIAA Corporate Communications
Halifax Stanfield International Airport (HSIA) served 3,508,153 passengers in 2010, up 2.7 per cent from 2009...
18 October 2010 | By Halifax International Airport Authority
Halifax Stanfield International Airport (HSIA) today signed a co-operative agreement with the Incheon International Airport at a ceremony in Incheon...
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