International Airport Review’s Lily Mae Pacey spoke with Tamara Stotz, Manager Customer Experience & Analytics at Flughafen Zürich AG to discuss the development in passenger expectations throughout the airport journey and how digitalisation can accommodate these changes.
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Zurich Airport (ZRH)
Watch this exclusive interview with the Head of Sustainability.
Speaking at Passenger Terminal Expo in Paris, we grabbed a few minutes with the Zurich Airport Head of Sustainability to answer one vital question.
ACI Europe has announced its annual winners for the Best Airport Awards 2022, which were characterised by how airports are recovering post-COVID-19 pandemic and sustainability-related achievements.
Mark Schwarz, Head of Digitalisation and Business Excellence at Zurich Airport, explains how in partnership with Google Maps Live View, augmented reality and wayfinding will improve and ease passengers’ airport experience, as navigation guidance is superimposed onto the user’s camera’s live feed.
Zurich Airport is the first airport to be equipped with Google’s Live View feature in Google Maps, allowing passengers and visitors to navigate terminal areas using the camera function.
In the latest instalment of International Airport Review’s exclusive online series, Emanuel Fleuti, Head of Sustainability & Environment at Zurich Airport, outlines the opportunities to go beyond their own decarbonisation plans and support other aviation industry partners.
In the next instalment of International Airport Review’s exclusive series, Stefan Tschudin, Head of Aviation and Chief Operation Officer at Flughafen Zürich AG, explains the impact of the pandemic on the airport and how the return of reliable, predictable travel is key in restoring passenger confidence.
Sarah Vanessa Poralla, Aerodrome Expert at the European Union Aviation Safety Agency (EASA), and Dr.-Ing. Veit Voges, Senior Project Leader of Flight Ops Engineering at Zurich Airport, explore the threat posed by drones in the airport environment, and what can be done to prevent, mitigate and learn from them.
Construction includes preparation work for the renovation of the airport's runway 10/28, which was originally scheduled for 2021 but has been postponed to 2022.
CEO of Zurich Airport, Stephan Widrig, participated in International Airport Review’s exclusive CEO series, and discussed how his airport is tackling the COVID-19 pandemic.
Developing new non-aeronautical revenue streams by investing in the digital future is key to hedging risks and profiting from increasing potentials.
For the latest instalment in our Sustainability Series, Emanuel Fleuti, Head of Environmental Services of Zurich Airport, tells us how the airport is doing its bit for the environment; from solar panels and water wastage, to electric airside vehicles and biodiversity.