The experience economy has arrived at airports: Zurich Airport
Watch this exclusive interview with the Head Customer Experience & Digital Design at Zurich Airport.
We caught up with Nico Castagna, Head Customer Experience & Digital Design at Zurich Airport, to discuss what passengers want from the airports that they travel through now, how they are evolving to become an experience destination, giving passengers greater predictability and control, passenger experience projects in the pipeline, technology being used to create a seamless experience and how they look to provide their employees with a good airport experience, as well as their passengers. Watch this exclusive interview now!
The experience economy has arrived at airports”
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