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Self service check-in - Articles and news items

Gatwick opens world’s largest self-service bag drop zone

Airport news  •  13 May 2016  •  Katie Sadler, Digital Content Producer, International Airport Review

Gatwick has opened what is said to be the world’s largest self-service bag drop zone as part of a major project to transform the North Terminal.

Air France-KLM install 765 next generation self-service kiosks

Airport news  •  14 January 2016  •  Katie Sadler, Digital Content Producer, International Airport Review

Air France-KLM has installed 765 next generation self-service kiosks at Amsterdam’s Schiphol and Paris’ Charles de Gaulle and Orly airports.

Hybrid check-in technology installed at Perth Airport

Airport news  •  21 December 2015  •  Katie Sadler, Digital Content Producer, International Airport Review

New check-in technology developed by SITA has been installed at Australia’s Perth Airport providing hybrid desks that can quickly switch from self-service bag drop mode to full-service traditional counters.

Gatwick Airport to open world’s largest self-service bag drop zone

Airport news  •  1 October 2015  •  Katie Sadler, Digital Content Producer, International Airport Review

The completed first phase of Gatwick Airport’s £1 billion investment programme to create a new departures level at its North Terminal will open to the public from 20 October 2015.

US air travellers: happy when using self-service check-in but like to plan ahead

Airport news  •  10 September 2015  •  Katie Sadler, Digital Content Producer, International Airport Review

Results of a survey carried out by IT provider SITA suggests 90 percent of US air travellers are ‘happy’ when using self-service with 58 percent being ‘careful planners’.

New technology solution at Mexico Cancun Airport enhances passenger experience

Airport news  •  2 September 2015  •  Katie Sadler, Digital Content Producer, International Airport Review

ASUR, operator of Cancun Airport has installed SITA passenger management, airport operations and self-service technology systems to help provide seamless travel for its 18 million passengers.

New self check-in kiosks at Chopin Airport

Airport news  •  25 September 2012  •  Warsaw Chopin Airport

15 new self-service check-in kiosks have been installed at Chopin Airport, available to passengers flying with seven airlines...

Creating an experience

Issue 3 2012  •  1 June 2012  •  Phil Brown, Executive Director of the Greater Orlando Aviation Authority

When 50 million visitors are attracted to your city in a single year, you had better be prepared to exceed expecta - tions. As the number one family-friendly destination in the United States, Orlando’s first impression and last impression are often made by the one place that connects travellers to some of the world’s most iconic attractions; Orlando International Airport.Vision and leadership have always been driving forces behind the impressive growth and success of Orlando International Airport (MCO). From the beginning foresight, planning and co-operative interaction between airport officials and community leaders have played an important role in developing a world-class aviation facility. The evolution began in earnest in 1981 with the completion of a brand new main terminal complex. That year, MCO saw just over six million passengers move along its pair of 12,000 foot runways and through its two airside terminals.Thirty years, two additional runways, two more airsides and a new FAA control tower later, MCO has grown into the 13th busiest airport in the United States and one of the busiest in the world with more than 35 million passengers annually. Many factors have contributed to Orlando International’s progress and popularity over the years. Two of the more impactful have been the visionary approach taken by the Greater Orlando Aviation Authority to acquire land for future development and the creation of a unique design concept known as ‘The Orlando Experience’.

The French revolution

Issue 1 2012  •  7 February 2012  •  Marie Carru, General Delegate of Proavia

For more than 35 years, the French industrialists have developed systems and equipment to match the worldwide evolution of airports and air traffic controller’s operational needs. In the 1970s and 1980s the main focus of the aviation sector was to increase air navigation safety. In the last 20 years French engineers have been heavily involved in designing emblematic airports around the world.For 10 years now, the concern has been to cope with the worldwide increase of air traffic, the rise of risks and the demand of travellers who expect services and facilities within an airport to be similar to those that they might find in their own town, has meant that an airport now needs to be secure, safe and able to offer a better passenger experience. French companies are fully dedicated to innovating solutions which improve the management of passenger flow.

The case for – Common Use Self Service

Issue 1 2006, Past issues  •  17 March 2006  •  Paul Behan, Project Manager – CUSS, IATA

Paul Behan considers the advantages of Common Use Self Service kiosks and how sharing the cost of their installation, can mean sharing the benefits. The case for Common Use Self Service (CUSS) kiosks for check-in has always been robust. The concept is simple. Installing check-in kiosks that can be shared by a number of airlines eases access for customers, reduces hardware and maintenance costs for airlines and allows airports to make better use of valuable real estate. IATA estimates that on average CUSS saves airlines US$2.50 per check-in. That adds up to US$1 billion in annual industry savings with 40 per cent market penetration.

 

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