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Self-service

 

terminal
terminal
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Strengthening airport infrastructure to meet digital demand

18 January 2017 | By

The UK is one of the most important air transportation hubs in the world, with around 238 million passengers passing through its airports every year1. However, as passenger numbers continue to rise and flight destinations continue to increase, there is huge pressure on existing airport infrastructure and service management. Airports…

SITA, the air transport communications and IT solutions provider, has developed a hybrid check-in solution in collaboration with Australian carrier Virgin Australia. The new check-in facility was launched in November 2015 at Perth Airport’s new domestic terminal. The installation included the world’s first single hardware common-use hybrid desks that can quickly switch from self-service bag drop mode to full-service traditional counters. The technology enables the airline to provide varying levels of self-service based on airline and passenger preferences all from the one common-use platform. Hybrid desks quickly switch from self-service bag drop points to traditional counters Ilya Gutlin, SITA President, Asia Pacific, said: “This is a very exciting time for both Virgin Australia and SITA. The airline’s new domestic terminal at Perth Airport has been designed to manage passengers quickly and with the level of service they want. Working together with Virgin Australia has allowed us to combine our innovative ideas and deliver this ground-breaking technology." The hybrid desks are the world’s first implementation of the latest IATA specifications which support both agent desk operations and self-service bag drop using a single set of hardware.
SITA, the air transport communications and IT solutions provider, has developed a hybrid check-in solution in collaboration with Australian carrier Virgin Australia. The new check-in facility was launched in November 2015 at Perth Airport’s new domestic terminal. The installation included the world’s first single hardware common-use hybrid desks that can quickly switch from self-service bag drop mode to full-service traditional counters. The technology enables the airline to provide varying levels of self-service based on airline and passenger preferences all from the one common-use platform. Hybrid desks quickly switch from self-service bag drop points to traditional counters Ilya Gutlin, SITA President, Asia Pacific, said: “This is a very exciting time for both Virgin Australia and SITA. The airline’s new domestic terminal at Perth Airport has been designed to manage passengers quickly and with the level of service they want. Working together with Virgin Australia has allowed us to combine our innovative ideas and deliver this ground-breaking technology." The hybrid desks are the world’s first implementation of the latest IATA specifications which support both agent desk operations and self-service bag drop using a single set of hardware.
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Hybrid check-in technology installed at Perth Airport

21 December 2015 | By Katie Sadler, Digital Content Producer, International Airport Review

New check-in technology developed by SITA has been installed at Australia’s Perth Airport providing hybrid desks that can quickly switch from self-service bag drop mode to full-service traditional counters.

Orlando International Airport main concourse
Orlando International Airport main concourse
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Creating an experience at Orlando International Airport

1 June 2012 | By Phil Brown, Executive Director of the Greater Orlando Aviation Authority

When 50 million visitors are attracted to your city in a single year, you had better be prepared to exceed expecta - tions. As the number one family-friendly destination in the United States, Orlando’s first impression and last impression are often made by the one place that connects travellers to…

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The French revolution

7 February 2012 | By Marie Carru, General Delegate of Proavia

For more than 35 years, the French industrialists have developed systems and equipment to match the worldwide evolution of airports and air traffic controller’s operational needs. In the 1970s and 1980s the main focus of the aviation sector was to increase air navigation safety. In the last 20 years French…

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The case for – Common Use Self Service

17 March 2006 | By Paul Behan, Project Manager – CUSS, IATA

Paul Behan considers the advantages of Common Use Self Service kiosks and how sharing the cost of their installation, can mean sharing the benefits. The case for Common Use Self Service (CUSS) kiosks for check-in has always been robust. The concept is simple. Installing check-in kiosks that can be shared…