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Gatwick Airport unveils new independent accessibility panel
A new panel helping shape Gatwick’s strategy and services for disabled passengers will complement the work of the airport's Accessibility Forum and Passenger Advisory PRM Group.
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Passengers with reduced mobility (PRMs)
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Dubai International Airport launches new taxi service, taxiDXB
As a result of passenger feedback, Dubai Airports has launched a new taxi service inside the terminal to assist travelling passengers.
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From assistance to bespoke customer service
As the aviation industry moves towards a more focused approach on passengers with reduced mobility, accessibility within airports is changing. We spoke to Roberto Castiglioni, Chair of the Heathrow Access Advisory Group, who takes a closer look at how the industry should handle this.
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Compliance vs. compassion
Brian Cobb, Chief Innovation Officer at Cincinnati/Northern Kentucky International Airport (CVG), describes the airport’s ambitions to advance accessibility among its community.
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Passengers with additional needs require consistent standards
Gatwick Airport looks at how the UK’s proposed Passenger Charter is an opportunity to introduce consistent standards for passengers with reduced mobility across the entire airport journey.
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Brasilia Airport looks to improve mobility for those leaving the airport
In a bid to increase mobility around Aeroporto de Brasilia, Inframerica is investing over $3.5 million in a new kerb-side management programme.
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Christiane Link appointed Chair of East Midlands Airport’s disability forum
In a bid to ensure all passengers are catered for at East Midlands Airport, Christiane Link has been appointed Chair of its disability forum to shape and scrutinise the services offered.
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Consider the need and potential benefit of cross training your staff
Samantha Saunders, Head of Innovation & Regulatory Compliance at OmniServ, offers up her opinion on why we need to consider changing both how airport suppliers train not just staff helping passengers with reduced mobility (PRM), but all other airport teams, in order to drive an attitude change in how assistance…
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Gatwick Airport offers more sustainable public transport options
Bus access through Gatwick Airport is improved with a £3.8 million upgrade including new facilities for people with reduced mobility.
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CAA publishes annual report on airport accessibility
For the first time since the report began, no UK airports were marked as 'poor' in the CAA's annual report for airport accessibility.
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Cardiff Airport invites passengers to join PRM and Disability Forum
Cardiff Airport is inviting passengers and third-sector organisations to have their say on accessibility as members of a new PRM and Disability Forum
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Gatwick recognised for improving services for passengers with reduced mobility
Gatwick's recent award recognises its investment into staff training as the airport focuses on giving every passenger an equal opportunity to fly.
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Pittsburgh International Airport to provide updated passenger experience
A new scheme will challenge the traditional ideas of passenger experience with customer social care, assisted by resources from Carlow University.
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Pro-active accessibility ensures the same experience for everyone
It is the aim of an airport to ease the journey and ensure it is a positive experience for all passengers, including those with reduced mobility or additional needs. Although the intention is the same, how airports are approaching this varies.
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Sydney Airport has launched a new assistance service for passengers
The new service provides a qualified professional to assist passengers who need extra assistance; ensuring a high-quality experience for all.
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