Dubai International Airport launches new taxi service, taxiDXB

Posted: 19 September 2019 | | No comments yet

As a result of passenger feedback, Dubai Airports has launched a new taxi service inside the terminal to assist travelling passengers.

Dubai International Airport launches new taxi service, taxiDXB

Passengers can now hail a taxi inside the terminal at Dubai International Airport, as well as outside. The new service, taxiDXB, is available to passengers in DXB’s Concourse B, and is free for travellers to use.

Launched with the aim of making the customer journey through DXB’s linear concourses easier, the fleet of 15 eight-seater buggies can now be picked up at points around the arrival and departure levels of concourse B, or, just as regular taxis, can be hailed when seen. Priority will be given to those who may find walking a challenge or have their hands full with young children, but the taxiDXB service is free for all to use and will take customers straight to their gate or one of the airport’s many restaurants and shops.

Frank McCrorie, SVP Operations at Dubai Airports, said: “The introduction of taxiDXB is in direct response to the needs of our customers. The design of DXB’s concourses is very linear, which some customers told us they found hard to manage when they have to reach a gate at the opposite end but lends itself perfectly to a closed-loop buggy service. We have operated similar services in the past, but this is entirely free for our customers and has proved very popular in the test phase.”

taxiDXB is operated by the airport’s speciall- trained customer service team, who are equipped with up-to-date flight movement information to ensure customers get to where they need to be in plenty of time. The service will be extended to DXB’s other concourses in the coming months.

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