Mark Schwarz, Head of Digitalisation and Business Excellence at Zurich Airport, explains how in partnership with Google Maps Live View, augmented reality and wayfinding will improve and ease passengers’ airport experience, as navigation guidance is superimposed onto the user’s camera’s live feed.
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In collaboration with Pangiam and Google Cloud, AGS Airports Ltd has launched the new Project DARTMOUTH, which aims to transform airport security operations with modern technologies.
Zurich Airport is the first airport to be equipped with Google’s Live View feature in Google Maps, allowing passengers and visitors to navigate terminal areas using the camera function.
Airlines and airports are now embracing new technologies and turning to artificial intelligence (AI) to support their customer service.
The Google feature provides real-time language translation to international passengers, with 29 languages currently supported.
Ben Kiff, Managing Director, NATS, Middle East and Asia Pacific (MEAP) details the initiatives NATS are deploying globally – but specifically in APAC – to ensure quality ATM.
To transform the end-user experience at Miami International Airport, the airport is investing in sophisticated IT. Beacon technology is one of the latest initiatives designed to revolutionise the passenger experience and operations at the airport. Miami’s Director of Information Systems and Telecommunications, Maurice Jenkins, tells us more.