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Canadian Air Transport Security Authority (CATSA)

 

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Security meets customer service in Canada

5 October 2011 | By Yves Duguay, Senior Vice-President, Operations and Customer Experience, Canadian Air Transport Security Authority (CATSA)

The next time you pass through security at a major Canadian airport, you may find the queues moving a little faster than usual. That’s because the Canadian Air Transport Security Authority (CATSA) is making a number of innovative improvements to the security screening process for a better passenger experience. The…