IATA reveal ground handling priorities post-COVID-19 pandemic

Posted: 17 November 2021 | | No comments yet

The International Air Transport Association has revealed priorities, post-COVID-19 pandemic, to build resilience and sustainability for ground handling activities.

IATA discuss ground handling priorities post-COVID-19 pandemic

The International Air Transport Association (IATA) is focusing on standards, digitalisation, and addressing the skilled labour shortage to build resilience and ensure long-term sustainability post COVID-19 pandemic for ground handling activities. 

“There will be challenges as ground handling operations ramp up to meet growing demand as the aviation industry’s recovery from COVID-19 progresses. Overcoming labour shortages, ensuring safety with strict adherence to global standards and digitalisation and modernisation will be critical to achieving a scalable restart,” said Monika Mejstrikova, IATA’s Director of Ground Operations, speaking at the 33rd IATA Ground Handling Conference (IGHC), which opened in Prague on 16 November 2021.


Ground handling providers are facing severe skills shortages and challenges in retaining and recruiting staff. 

“Many skilled employees have left the industry and are not coming back, and recruiting, training, and accrediting new staff can take up to six months. So, it is critical that we retain current staff and find more efficient ways of onboarding new personnel,” said Mejstrikova, who also outlined a number of priority solutions.

  • To retain skilled staff, governments should include ground handlers in wage subsidy programmes
  • To speed up training processes, the use of competency-based training, assessments and online training formats should be increased, and training requirements harmonised 
  • To increase the efficiency of staff utilisation, a training passport should be developed that would mutually recognise skills across ground handlers, airlines and/or airports.


Global standards are the foundation for safe operations. Two key tools for ground handlers are the IATA Ground Operations Manual (IGOM) and the IATA Safety Audit for Ground Operations (ISAGO). 

IGOM:  IATA called for the ground handling industry to accelerate the global adoption of IGOM to ensure worldwide operational consistency and safety. To support this, IATA has launched the IGOM portal. A user-friendly online platform where airlines and ground handlers can share the results of their gap analysis between company procedures and IGOM, offering a global benchmark for harmonisation and driving efficiency.

ISAGO:  IATA urged governments to recognise ISAGO in their regulatory frameworks for oversight. This will deliver significant benefits, including greater harmonisation, Safety Management System (SMS) implementation by the ground handlers, and reduction of duplicate audits that providers are facing. 

“The aim is for global adoption of IGOM and ISAGO. The IATA online portal will give a boost to this effort,” added Mejstrikova.

Digitalisation and Modernisation 

Digitalisation can drive process improvements that will be critical to improving both sustainability and productivity. A key driver of digitalisation/modernisation is the CEDAR initiative (Connected Ecological Digital Autonomous Ramp) which focuses on: 

  • Digitalisation of aircraft turn around 
  • Modernisation of ground support equipment and processes 
  • Enhanced stand design.

“Harnessing data to improve safety and efficiency is crucial for the ground handling industry. CEDAR is the blueprint to address this. The overall aim is to be able to make data-based operational decisions that will cut costs, improve performance and contribute to the industry’s net zero commitment,” commented Mejstrikova.

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