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Ground handling

 

Aircraft being serviced by ground handling teamGround handling is the process of servicing an aircraft when it is parked, usually between flights whilst the plane is at the airport terminal gate.

Ground handling is frequently subcontracted by airlines to the airports they use, to third-party agents or to other airlines.

The ground handling team is made up of staff who perform a wide range of functions including:

  • Ramp handling: guiding the plane into position and operating
  • Servicing vehicles on the tarmac
  • Refuelling and maintenance of the aircraft
  • Clearing of the cabin and restocking of the catering supplies
  • Check-in and boarding at the terminal gate

Tackling disruptions and ensuring a smooth day of operations

2 November 2018 | By Quintiq

Between delays, extreme weather conditions and complex labour union rules, ground operations are becoming more complex every day. Planners must manage information flow across different departments and avoid planning in silos. They must also ensure efficiency in resource utilisation without compromising employee satisfaction, even on the day of operations.

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