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Aircraft being serviced by ground handling teamGround handling is the process of servicing an aircraft when it is parked, usually between flights whilst the plane is at the airport terminal gate.

Ground handling is frequently subcontracted by airlines to the airports they use, to third-party agents or to other airlines.

The ground handling team is made up of staff who perform a wide range of functions including:

  • Ramp handling: guiding the plane into position and operating
  • Servicing vehicles on the tarmac
  • Refuelling and maintenance of the aircraft
  • Clearing of the cabin and restocking of the catering supplies
  • Check-in and boarding at the terminal gate


Toolbox Talk – Just Culture

31 January 2020 | By RTITB Airside

Your Just Culture guide. In the latest RTITB Airside Toolbox Talk, the key points for discussion with managers and operatives are reviewed.

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