Chhatrapati Shivaji Maharaj Airport introduces contactless check-in

Chhatrapati Shivaji Maharaj International Airport (BOM) has become India’s first airport to introduce a QR-code based technology to provide passengers with a contactless check-in experience at the airport.

The airport has added a touchless feature to its self-check-in kiosks whereby passengers can use their own phone to scan the QR code to remotely self-check in, thus minimising surface contact in the course of their journey.

The airport has deployed the touchless technology solution in full compliance with India’s Ministry of Civil Aviation’s (MoCA) passenger processing guidelines. In the wake of the COVID-19 pandemic, this innovative technology is yet another initiative taken by Chhatrapati Shivaji Maharaj Airport to enhance the safety of its passengers at the airport.

The technology is a vital step in reducing passenger contact with kiosk surfaces and allows them to use their mobile phones to remotely operate check-in and self-bag drop kiosks to print their boarding passes and bag tags. Passengers need to scan the QR code shown on the kiosks to access a remote keyboard and mouse on their mobile device, without touching the kiosks.

Commenting on the new contactless technology, Rajeev Jain, CEO of Mumbai International Airport Limited (MIAL) – operator of the Chhatrapati Shivaji Maharaj Airport – said: “With the focus on passenger convenience, the new contactless technology has been developed in response to the rapidly changing passenger requirements due to the COVID-19 pandemic. We are working on enhancing the passenger experience through the adoption of newer technologies that can be easily adapted by all. We want to reassure our patrons of their safety at the airport and are willing to go the extra mile to alleviate any fear of travel during these challenging times.”

Chhatrapati Shivaji Maharaj Airport has always set a benchmark in delivering best-in-class services at the airport. It is the airport’s vision to offer a memorable passenger experience by providing a high standard of comfort and convenience for its passengers.

Even before the pandemic, the airport had adopted several initiatives to enhance the self-reliance of the passengers and promote a seamless airport journey through the introduction of innovative technology, such as Common Use Self-Service (CUSS) kiosks for passengers to check in and generate a baggage tag themselves, and Self-Baggage Drop (SBD) counters and e-gates that allow passengers to scan their boarding pass to proceed to security check. 

Chhatrapati Shivaji Maharaj Airport has been at the forefront in developing infrastructure at the airport by enhancing capacity and creating robust process management. The airport continually endeavours to provide advanced technology that helps in allowing passengers to transit efficiently and with ease.

Furthermore, with its recent technology, the airport keeps its commitment towards curbing the spread of the virus and making efforts in rendering travel to and from Mumbai as the most desirable and elevating experience.