Haneda Airport introduces autonomous drive system for PRMs
Posted: 9 June 2020 | International Airport Review | No comments yet
By introducing the new autonomous system, Haneda Airport will improve the experience for PRMs and help to limit the spread of COVID-19.


Credit: WHILL
Haneda International Airport (HND) is set to introduce an autonomous drive system – developed and supplied by WHILL – to optimise the experiences of passengers with reduced mobility (PRM) at the airport while helping to prevent spread of COVID-19. This is a first-of-its-kind solution that is being applied with the intention of addressing the pandemic situation that continues to impact the world.
Trials have been conducted at airports across the globe – including Dallas/Fort Worth International Airport (DFW), Abu Dhabi International Airport (AUH), Winnipeg James Armstrong Richardson International Airport (YWG) and John F. Kennedy International Airport (JFK) and more – in an effort to steadily improve the accuracy, usability and compatibility for airport operations in autonomous self-driving technology. A total of 11 trials have been conducted so far, with nearly 400 passengers and airport officials using the self-driving system.
Passengers arriving at Haneda Airport who feel uneasy about walking long-distances or that have mobility limitations can use the autonomous mobility service to get to Gate Number 3 through to Gate Number 7.
The goal of the autonomous drive system is to reduce the risk of spreading infection through limiting necessary contact between wheelchair service staff and passengers at close range, as well as helping to optimise the current PRM service operation offered at Haneda Airport.
CEO of WHILL, Satoshi Sugie, said: “In the midst of coronavirus, we believe services that support mobility while maintaining social distancing will accelerate to replace human labour with robots and autonomous driving technologies. WHILL wants to provide a safe service that connects the last mile. We look forward to rapidly developing our business in order to help restore a world where people can move around with peace of mind and enjoyment.”
Join our free webinar: Beyond silos: How ecosystem thinking elevates the airport experience
In today’s complex aviation landscape, airports are moving beyond siloed operations to embrace a new era of collaboration. This webinar focuses on how leading airports are using ecosystem thinking to adapt, personalize, and continuously improve every touchpoint, boosting both passenger satisfaction and non-aeronautical revenue.
Date: 13 Nov | Time: 10:00 GMT
REGISTER NOW TO SECURE YOUR SPOT
Can’t attend live? No worries – register to receive the recording post-event.
Related topics
Autonomous Technology, New technologies, Passenger experience and seamless travel, Passengers with reduced mobility (PRMs), Terminal operations
Related airports
Abu Dhabi International Airport (AUH), Dallas Fort Worth International Airport (DFW), John F. Kennedy International Airport (JFK), Tokyo Haneda Airport (HND), Winnipeg Richardson International Airport (YWG)