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Terminal Operations

Here, International Airport Review explores the various terminal operations that occur within an airport.

Some of these operations will be focused on securing a seamless passenger experience, others on ensuring security, increasing revenues or reducing environmental impact. Regardless of the aim, these initiatives are integral to the daily operation of an terminal, and in the long term, for the success of the airport.

Whether an airport is an international hub or a small regional airport, the terminal must function efficiently, passengers must be well catered for and staff must be happy. A negative terminal experience could be detrimental to the airport, and so operations must be optimised and new methods considered. These include new technologies, data-sharing between stakeholders, collaboration, airport management systems, and much more.

Gatwick Airport previously said terminal operations was “the heartbeat of the airport”. This section of the website will provide you with information that you can use to ensure your airport keeps beating.

news

Mobile food and drink ordering platform introduced at Teesside Airport

14 October 2020 | By International Airport Review

The introduction of the OrderNext mobile ordering platform is part of Teesside International Airport's six-step COVID-19 safety plan for passengers.

news

Hamad Airport first to receive BSI certification for COVID-19 safety protocols

13 October 2020 | By International Airport Review

Qatar's airport has become the first to achieve independent verification from BSI for its implementation of COVID-19 ICAO Aviation Health Safety Protocols.

news

Charlotte Douglas Airport adds five electric buses to vehicle fleet

13 October 2020 | By International Airport Review

By adding the new electric buses to transport passengers to its terminals, Charlotte Douglas Airport will see an annual decrease of 50,000 gallons in diesel fuel consumption.

article

International Airport Review Issue 5 2020

13 October 2020 | By International Airport Review

This issue covers potential future passenger expectations, a guide to accessibility, insights into new terminals and an exploration of the new airport function.

news

Istanbul Airport successfully completes five BSI certification audits

12 October 2020 | By International Airport Review

Istanbul Airport achieved BSI certification in the areas of quality management, customer satisfaction, environment management, information security and energy management.

article

Optimising airport operations during a pandemic

12 October 2020 | By Low Theng Khuan - ST Engineering

Airport operators need to remain nimble and responsive to manage the evolving control, such as screening measures, during this uncertain environment and be prepared for the upturn when it does come.

article

The pandemic sets the stage for AI to take-off at airports

9 October 2020 | By Siobhan Boyle - Veovo

Following the arrival of the COVID-19 pandemic, the opportunities to implement artificial intelligence at airports have increased.

news

Metropolitan Washington Airports Authority announces new sustainability plan

9 October 2020 | By International Airport Review

MWAA's sustainability commitment involves six overarching goals that will be introduced at Reagan National and Dulles International Airports.

article

Delivering integrated solutions for the airports of today and the future

9 October 2020 | By ST Engineering

AGIL Master System Integration, ST Engineering's unique solution approach as a Master System Integrator (MSI), unifies a world-class project management methodology and innovative technologies with leading-edge products and solutions to deliver turnkey projects for airport stakeholders.

news

FSF analysis deems air travel to have very low levels of COVID-19 transmission

8 October 2020 | By International Airport Review

The analysis undertaken by FSF outlined that the aviation industry's efforts to protect health safety have succeeded in greatly reducing the possibility of COVID-19 transmission.

article

Strategising airport operations for the new norm

8 October 2020 | By Low Theng Khuan - ST Engineering

During this global disruption, airports will be required to rethink their normal business and operational processes in a few key areas.

news

Trial of a new travel assistant, Mona, launched by VINCI Airports

7 October 2020 | By International Airport Review

Mona utilises facial recognition technology to offer a unique and touchless travel experience to passengers travelling through airports managed by VINCI Airports.

news

Mobile food ordering service introduced at Los Angeles Airport

6 October 2020 | By International Airport Review

The new mobile food ordering service, 'LAX Order Now', enables a contactless travel experience for passengers travelling through Los Angeles International Airport.

news

ACI World suggests list of measures to replace physical distancing at security checkpoints

6 October 2020 | By International Airport Review

With physical distancing measures reducing airport security capacity by up to 75 per cent, ACI World has outlined 11 measures that can replace the 1.5m and 2m distancing requirements.

news

Gatwick Airport to begin charging for use of forecourt in 2021

5 October 2020 | By International Airport Review

In order to support its recovery from COVID-19 and reduce 'Kiss and Fly' journeys, Gatwick Airport will introduce a £5 charge in 2021 for vehicles using the forecourt to drop off and pick up passengers.

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Terminal Operations