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Munich Airport remains the only five-star airport in Europe
The airport has been awarded five-star status once again, and ranks among the top airports in the world.
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Terminal Operations
Here, International Airport Review explores the various terminal operations that occur within an airport.
Some of these operations will be focused on securing a seamless passenger experience, others on ensuring security, increasing revenues or reducing environmental impact. Regardless of the aim, these initiatives are integral to the daily operation of an terminal, and in the long term, for the success of the airport.
Whether an airport is an international hub or a small regional airport, the terminal must function efficiently, passengers must be well catered for and staff must be happy. A negative terminal experience could be detrimental to the airport, and so operations must be optimised and new methods considered. These include new technologies, data-sharing between stakeholders, collaboration, airport management systems, and much more.
Gatwick Airport previously said terminal operations was “the heartbeat of the airport”. This section of the website will provide you with information that you can use to ensure your airport keeps beating.
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Passenger demand remains drastically low in September 2020
As a result of a second wave of COVID-19 spreading across the globe, passenger demand remains over 70 per cent lower than 2019 levels.
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New hidden disabilities programme introduced at Orlando International Airport
The Sunflower Lanyard Programme is an initiative which will help passengers with hidden disabilities get extra levels of customer service.
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COVID-19 testing for passengers to be offered at Seattle-Tacoma Airport
Seattle-Tacoma International Airport is now offering ticketed passengers the opportunity to purchase a COVID-19 PCR lab test up to 72 hours prior to travel.
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Construction of new Gatwick Airport station concourse begins
The redevelopment of Gatwick's station will improve accessibility, enhance the passenger experience and provide more space for passengers.
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Three Adani Group airports become ACI Asia-Pacific members
Adani Group's Ahmedabad, Lucknow and Mangaluru International Airports will now benefit from ACI Asia-Pacific's wide-ranging portfolio.
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Hyderabad becomes first airport in India to enable e-boarding for international flights
The e-boarding solution enhances the passenger experience as its helps to reduce queue waiting times and enhances overall safety and security of the airport.
webinar
Adopting virtual twin technology to optimise airport operations
30 October 2020 | By Dassault Systèmes
Most airports are facing challenges around planning optimally for variations in passenger demand and allocating the required resources at the right time and location. The current pandemic has only emphasised this need for agility. Today, decisions must be made faster with greater confidence to meet growing challenges. Airports need to…
webinar
IATA One ID: A deep dive into the interoperability challenge
23 October 2020 | By One ID (IATA)
Register and join us live as keynote speakers go through the main passenger data privacy challenges and how could they be addressed, within the One ID Ecosystem and supporting standards.
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How Keflavik International Airport is using dynamic forecasting to navigate the pandemic
KEF recently implemented a dynamic forecasting solution with unique live re-forecasting capabilities which became a vital tool in keeping operations running smoothly while dealing with three major issues.
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Re-inventing airport non-aeronautical revenue generation in the post-COVID-19 era
On 5 November 2020, AOE's webinar will explore how airports can adopt digitalisation to re-invent Non-Aeronautical Revenue (NAR) generation post-COVID-19.
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Istanbul becomes first Turkish airport to receive Zero Waste Certificate
Istanbul Airport was awarded the certificate as a result of its efforts to prevent waste and use resources in a more efficient manner.
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Pre-departure rapid COVID-19 testing facilities launched at Heathrow Airport
Collinson and Swissport have launched the testing site at Heathrow, once again highlighting the three bodies as pioneers in driving travel recovery from COVID-19.
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Is blockchain the solution to enhancing baggage tracking?
Chris Au Young, Airport Authority Hong Kong’s General Manager, reviews the world’s first-ever study that explored the potential of blockchain to provide a single source of truth for checked baggage.
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Muscat International becomes first Middle Eastern airport to receive ACI health accreditation
Oman Airports' efforts to protect passenger health during the COVID-19 pandemic has led Muscat to be the first airport in the region to receive the globally-recognised accreditation.
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