article
A pilot for the implementation of the Icelandic Entry/Exit System
The main goal of the pilot was to understand the effect that using standard solutions was having on the amount of time taken to process TCNs.
List view / Grid view
Passenger Experience
A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.
‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.
Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.
International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.
This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.
article
Resilience and a quick reaction during the coronavirus pandemic
On 1 June 2021, Quito International Airport celebrated the first anniversary of its resumption of operations after an all but total industry-wide shut down due to the COVID-19 pandemic. Ramón Miró, Quiport's new President and CEO, reveals how this airport became the first in Latin America to resume operations during…
news
Frankfurt Airport opens new interactive Visitor Centre
Around 30 innovative exhibits offer an exciting glimpse behind the scenes at Frankfurt Airport and of aviation in general.
video
Watch TAV Technologies’ new corporate video
30 July 2021 | By TAV Technologies
TAV Technologies is pleased to share its new corporate video.
article
Introducing Clyde: The voice and chat bot
Fraser Ralston, Group Head of Digital at AGS Airports, explains how Clyde uses artificial intelligence to understand passengers’ questions and to provide answers, as well as how ‘he’ is furthering the AGS digital passenger experience agenda.
article
Preparing JFK’s T4 for the new normal of air travel
Roel Huinink, President and CEO of JFKIAT, speaks to International Airport Review about how the airport has integrated camera-enabled technology into their airport operations, which provides real-time alerts on social distancing and indicates where resources and staff are best deployed.
article
Investing in seamless travel experiences at Teesside Airport
Phil Forster, Interim Managing Director of Teesside International Airport, explains how the airport is gearing up for an increase in demand for travel and promoting seamless passenger journeys.
news
Lagardère Travel Retail and LAP sign profit-sharing duty free agreement
The goal of the innovate profit-sharing agreement is to unleash growth potential, even more pertinent in this time of uncertainty post-COVID.
news
Bangalore International Airport Limited partners with IBM for digital and IT transformation
The 10-year partnership will create an “Airport in a Box” platform, which transforms technology, operations and customer experience.
article
Smart, seamless, stress-free
With the new airport set to begin operations in 2026, Tom McCormack, Chief Technology Officer at Western Sydney Airport, describes how the airport is being designed with the future of seamless travel in mind.
news
IATA passenger survey shows passengers are confident in air travel safety and support mask-wearing
Passengers strongly support mask wearing onboard (83 per cent) and strict enforcement of mask rules (86 per cent).
article
Using big data and AI to inform airport management strategies
Marc Houalla, Deputy Executive Director of Groupe ADP and Managing Director of Paris‑Charles De Gaulle Airport, argues that big data and artificial intelligence is becoming increasingly essential for airport management and takes an in-depth look at how it benefitted operations within his own airport.
news
QAIA notes increased passenger numbers in June 2021
Following a decline in passenger numbers due to COVID-19, the airport welcomed 389,321 PAX in June - the highest monthly figure recorded this year.
article
Re-designing seamless travel at Istanbul Airport beyond the pandemic
Ersin İnankul, Chief Digital and Commercial Officer at Istanbul Airport, speaks to International Airport Review about the airport’s quest to offer a completely seamless passenger experience through touchless technologies, artificial intelligence and biometrics.
news
ACI World data highlights lasting impact of COVID-19 on aviation
With passenger numbers expected to be 47.3 per cent down by the end of 2021 compared to 2019, ACI World has predicted that global traffic may take up to two decades to return to previously projected levels.
Chief Executive Officer
CEO
Chief Operating Officer
Head of Operations, Safety and Emergency
Chief Strategy Development Officer
Head of Operations
Airport General Manager
CEO
Chief Executive Officer