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Transition to sustainable aviation will be key to the industry’s future, says London Luton Airport CEO
For International Airport Review, Alberto Martin, CEO of London Luton Airport sits down for this exclusive Q&A.
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Passenger Experience
A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.
‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.
Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.
International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.
This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.
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Gearing up to welcome back Chinese passengers: An interview with Cambodia Airports
At the ROUTES ASIA conference in Chiang Mai, Thailand, International Airport Review Editor Holly Miles, caught up with Stephen King, Chief Commercial Officer of Cambodia Airports.
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International Airport Review Advisory Board meeting report 2023
At the end of 2022, we met with International Airport Review's Advisory Board to discuss the state of the aviation industry. The result is this detailed report which is free for subscribers to download.
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Veovo successfully migrates airport customers onto its next-generation cloud passenger flow platform
Airports worldwide are now benefiting from the latest iteration of Veovo’s cloud platform, which brings a new level of scalability and intelligence to passenger flow management, helping operators make smarter decisions and improve passenger journeys.
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Smart security at Milan Linate: One year on
The new smart security has been operational at Milan Linate checkpoints since June 2021 and has now also been substantially completed at Malpensa Terminal 1.
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Lithuania: The undiscovered destination
At Routes Europe 2022, International Airport Review’s Editorial Assistant, Lily Mae Pacey caught up with Tomas Zitikis, Interim Head of Aviation Services and Route Development Executive and Aurimas Stikliūnas, Interim CEO and Head of Aviation Services at Lithuanian Airports to discuss how the pandemic opened exciting possibilities for the network…
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“This technology saved our lives last summer”: Milano Linate Airport’s smart security one year on
Watch this exclusive interview with the CEO of SEA Milan Airports talking about the innovative new smart security that they have implemented in their airports.
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In-Depth Focus…Baggage Transformation
International Airport Review’s In-Depth Focus on baggage transformation is now available to download!
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Rebuilding Norway’s air network and capitalising on Arctic tourism: Interview with Martin Langaas
At the Routes Asia 2023 conference in Chiang Mai, Thailand, International Airport Review caught up with Martin Langaas, Director Traffic Development & Cargo at Avinor.
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Introducing Advance Declaration: the digital tool speeding up border times across Canadian airports
Canadian Airports are now allowing passengers the freedom to submit customs declaration in advance and save time travelling.
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January 2023 sees passenger traffic close to pre-pandemic levels
Passenger traffic across European airports is nearly restored to pre-pandemic levels due to a rise in international and domestic travel. European airport trade body, ACI EUROPE, reported a 69% increase in January compared to the same month last year.
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Fly to Fairbanks International Airport for Denali National Park and the northern lights
At the Routes Asia 2023 conference International Airport Review caught up with Melissa Stepovich, Marketing & Air Service Development Manager at Fairbanks International Airport in Alaska.
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Two tickets to a digital future at YYC
Megan Gupton, Senior Director, IT and Chief Technology Officer at Calgary Airport Authority, outlines the digital passenger journey the airport is continuing to conquer, as the world looks beyond the pandemic and recovery.
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The shifting skillset of the post-pandemic airport workforce
8 March 2023 | By
Dillon Failoni, a Postgraduate at Cranfield University’s Centre for Air Transport Management, researched the impact of COVID-19 on aviation workforce skills. He reveals all to International Airport Review in this article below, which is the culmination of his findings after talking to senior industry leaders in talent planning and recruitment.
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Norse Atlantic announces line-up of new destinations, including London, D.C and L.A
Norwegian low-cost, long-haul airline provider, Norse Atlantic are providing passengers with seven new travel destinations in a bid to stimulate economic activity and improve passenger experience.
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