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Belgrade Airport announces opening of new terminal area
The newly built area will elevate passenger experience by reducing processing wait times and offering more size and comfort.
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Passenger Experience
A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.
‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.
Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.
International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.
This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.
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Noida International Airport: A unique new gateway between India and the world
11 April 2023 | By
For International Airport Review Issue 1 2023 Nicolas Schenk, the Chief Development Officer at Noida International Airport, describes the exciting airport development project which will be leading the way in terms of passenger experience and sustainability.
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People are a top priority says, new Edmonton Airport CEO Myron Keehn
Myron Keehn, became official President & CEO of Edmonton Airport on 1 January 2023 and speaks with International Airport Review’s Editor, Holly Miles about his plans for the airport and its exclusive CEO series.
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A strong sense of community in Edmonton International Airport’s new music programme
The relaunch of Edmonton International Airport's music programme will combine a sense of community with up-and-coming musicians to deliver an enjoyable music show for travellers.
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Talking growth of Kyrgyzstan’s airports with Meerim Alimbekova
At the ROUTES Asia conference in Chiang Mai, Thailand, International Airport Review Editor Holly Miles caught up with Meerim Alimbekova, Commercial Director of Manas International Airport. Manas International Airport is a holding company, which manages all airports in Kyrgyzstan. There are 11 of them, five of which have international status.
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Free Singapore tour returns to Changi Airport, after two year hiatus
Set to showcase eastern parts of Singapore's Changi Airport, the city's urban areas and local communities, the Free Singapore Tour has been relaunched. It follows a two-year hiatus caused by the pandemic, and its relaunch will see refreshed parts added to entice passengers.
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Swedavia’s strategy to restore trust and drive sustainable growth in the aviation industry
4 April 2023 | By
For Issue 1 2023 of International Airport Review Jonas Abrahamsson, CEO of Swedavia, discussed how the aviation industry can regain the trust of passengers following disruptions last summer, continue driving sustainable transformation, and provide critical connectivity in an increasingly international world.
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Aéroports de Montreal runs successful Premium Kids event
Running for its ninth successful year, Premium Kids was hosted at Montréal-Trudeau International Airport (YUL) today. The event seeks to diminish anxieties children on the autism spectrum disorder (ASD) have around flying, enabling them to be calmer.
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Fly non-stop from Perth to Jakarta, with new Indonesia AirAsia service
The new Indonesia AirAsia service, connecting Jakarta and Perth on non-stop flights, will be a huge boost for the Perth market.
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MBHS HD (Heavy Duty): the new sorter evolution
The new MBHS-HD (Heavy Duty) is now able to overcome gradients of up to 15° and a vertical difference of over 8 meters.
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MBHS: Leonardo’s cross belt sorter for baggage handling
The Multisorting Baggage Handling System (MBHS) is Leonardo’s cross belt sorter, that ensures optimum handling for all items
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JFK’s Terminal 4 uses art to immerse passengers in New York life
New York's John F. Kennedy Airport will present a series of art installations to travellers to truly immerse them in New York life. The exhibitions will be held at Terminal 4 and aims to 'foster a a vibrant, welcoming environment...that truly embodies and celebrates diverse communities'.
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Frontier Airlines announce new non-stop destinations across Latin America
This May, Frontier Airlines will be launching new non-stop services from Hartsfield-Jackson Atlanta International Airport to destinations across North and Latin America, including Guatemala City, Guatemala (GUA), Santo Domingo, Dominican Republic (SDQ), and San Diego (SAN).
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Sharjah Airport Authority enabling seamless experiences with digital technologies
Aisha Obaid Almheiri, Assistant Director of Information Technology Affairs Department at Sharjah Airport Authority (SAA) details how digital technologies are being deployed not only to benefit passenger safety, but to help achieve the pivotal seamless passenger experience.
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SFO wins CIO 100 award for innovative tech solution
The the TaxiVQ app, developed by San Francisco International Airport, allows taxi drivers to make a reservation to enter a virtual queue when they are needed. The app has won the airport the 2023 CIO 100 award.
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