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Passenger traffic recovery continues in March 2022
The International Air Transport Association has released its passenger data for March 2022 showing that the recovery of air travel continues, with little impact from the conflict in Ukraine.
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Passenger Experience
A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.
‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.
Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.
International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.
This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.
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Which technologies are disrupting the airport industry in the post-crisis recovery
Here we will uncover the post-crisis technology solutions that have had the biggest impact and their role in the path to recovery for the aviation sector in 2022 and beyond.
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How placemaking in airport interiors can enhance passenger experience, create engagement and boost retail
4 May 2022 | By Green Furniture Concept
The airport industry took a hit during the pandemic. But we also learnt a lot; namely that flexibility and being able to act fast is crucial – for the safety of the passengers.
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Fiumicino Airport joins ACI register of excellence for quality of services
For the fifth consecutive year Fiumicino Airport has been ranked the most popular airport among passengers and the Airports Council International has recognised the airport with the 'Airport Service Quality Award' for 2021.
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Closure of Dubai Airport’s northern runway shifts capacity to DWC
During the planned temporary closure of Dubai International Airport, Dubai Airports will leverage the capacity and infrastructure of Dubai World Central, to ensure a seamless passenger experience.
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Vancouver Airport welcomes Autism Accessibility Tour
Vancouver International Airport has welcomed its annual ‘Autism Accessibility Tour’, which provides an opportunity for individuals with autism and their families to experience the entire pre-flight process.
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The impact of digital transformation at iGA Istanbul Airport
Ersin Inankul, Chief Digital and Commercial Officer at iGA Istanbul Airport, talks to International Airport Review about the airport’s latest developments in the digital journey experienced through touchless technologies and artificial intelligence, and how its new ‘Youth Lounge’ will also enhance the airport experience.
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Robots roving Christchurch Airport
In this exclusive news story, Christchurch International Airport explains how passengers can interact with the airports two new sets of twin robots roving the terminals, one pair called Pepper and the other Nao.
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Putting Teesside Airport back on the map
Phil Forster, Managing Director of Teesside International Airport, tells International Airport Review, about the complete redevelopment of the airport’s terminal building, creating a more seamless, stress-free, and enjoyable experience for passengers, and what they have in store for 2022.
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ONT passenger volume for March 2022 exceeds pre-pandemic levels
Ontario International Airport welcomed 454,000 air passengers in March 2022, after a long-awaited increase in passenger volume post-COVID-19 pandemic.
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Viewing the passenger experience as a patchwork quilt
Daniela Fantinati, Head of Quality Management and Customer Experience at Aeroportos Brasil Viracopos S.A., believes that to achieve a positive passenger experience, much like a patchwork quilt, attention must be paid to all stages of the journey, starting from booking their flight to the moment the air passenger arrives at…
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New U.S. customs and border protection facility opens at CRW
West Virginia International Yeager Airport has launched a new U.S. Customs and Border Protection General Aviation Facility, to ensure little to no wait time for international clearance.
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America’s friendliest airport: Transforming Phoenix Sky Harbor
As Phoenix Sky Harbor International Airport prepares for the grand opening of its state-of-the-art concourse, Heather Shelbrack, Special Projects Administrator for the City of Phoenix Aviation Department, explains what makes the transformation so special – with a passenger-centric goal at the heart of the development.
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FAA issues largest fines ever against two unruly passengers
The Federal Aviation Administration has levied the largest-ever fines of $81,950 and $77,272, against two passengers for alleged unruly behaviour.
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King Khalid Airport launches flight notification service in sign language
King Khalid International Airport has become the first airport in the world to provide passengers with both flight notifications and information on the airport's services in sign language.
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