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Passenger satisfaction has fallen according to CAA
The CAA has found that passengers are becoming increasingly unhappy with air travel as satisfaction has fallen gradually since 2016.
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Passenger Experience
A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.
‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.
Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.
International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.
This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.
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Leaders’ Series 2018: Traffic is coming
June 2018 saw over a million flights in Europe – 4.1 per cent more than in June 2017. This growth is set to continue, with 12.4 million flights predicted in 2024. Are we, the aviation community in Europe, ready for this increase in traffic? Eamonn Brennan, Director General at EUROCONTROL,…
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Staff Development Programme (SDP)
While airport capacity continues its ever-increasing surge, Airport Operations Consultant, Gordon Griffiths, believes that if staff are not trained to cope with the numbers of passenger, and the trials and tribulations that go together with it, creating brand-new terminals will not help to ease the strain of the current infrastructure…
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TSA partners with Swiss International Air Lines to offer TSA Pre✓
Would you pay US$17 dollars a year and give your fingerprints to wait five minutes or less at airport security? The TSA shows us how.
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Glasgow airport opens new £140,000 changing places facility
Glasgow becomes the largest airport in Scotland to introduce a dedicated Changing Places room for passengers with complex needs.
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Sheremetyevo could be the most punctual airport in Europe
Russia's Sheremetyevo Airport remains leader in punctuality according to new data, with 94 per cent of departures on time.
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Increase in prosecutions to reduce disruptive passenger numbers
CAA wants an increase in prosecutions to crack down on violent and drunken airline passengers, as the number of incidents reported this year are set to be on course with last year's figures.
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Passenger surge in Edinburgh makes it Scotland’s busiest ever airport
July 2018 has been the busiest month ever for Edinburgh Airport, with over 1.5 million passengers passing through the airport.
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Case Study: Cincinnati Airport Cuts TSA Security Wait Times by 33%
Cincinnati Airport is soaring into the record books. Ranked fastest-growing U.S. airport, it’s also the first to implement Veovo’s Guest Prediction technology at U.S security checkpoints, cutting peak wait times by more than 15 minutes...
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Passenger Experience In-Depth Focus 2018
Ensuring that passengers have a pleasant experience at the airport is crucial, not only for customer satisfaction but also to enhance non-aeronautical revenue streams. Airports are therefore getting ever more creative in a bid to attract and maintain their passengers, and new technologies are playing an ever-increasing role…
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Dublin Airport creates facility specifically for transferring flights
The new facility for passengers on transferring flights from Europe to America is hoped to make passenger experience more seamless.
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Interview Spotlight: Radosław Włoszek, CEO of Kraków Airport
Radosław Włoszek, CEO of Kraków Airport, reveals the airport’s investment plans, how it is driving non-aeronautical revenues, and the importance of putting the passenger first.
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China’s Aerotropolis: The Zhengzhou Airport Economy Zone
With airports playing increasingly important roles as business magnets and metropolitan economic accelerators, John D. Kasarda, PhD, President of the Aerotropolis Institute China, describes this aerotropolis development process and how it is being applied in China to attract investment, boost trade, and increase passenger and cargo volumes.
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International Airport Review – Issue 4, 2018
In this issue: using technology to improve passenger experience, security issues and how to mitigate the insider threat, and next generation baggage handling at San Francisco.
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Finavia adds more routes to Lapland from Gatwick, in new deal with easyJet
As Lapland’s tourism continues to boom, easyJet is providing a new route from London to Rovaniemi, which is scheduled to begin 31st October 2018
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