Passenger Experience In-Depth Focus 2018

Ensuring that passengers have a pleasant experience at the airport is crucial, not only for customer satisfaction but also to enhance non-aeronautical revenue streams. Airports are therefore getting ever more creative in a bid to attract and maintain their passengers, and new technologies are playing an ever-increasing role…

Passenger Experience In-Depth Focus
    José Rui Marcelino and André Castro of design and consultancy, Almadesign Studio, reveal the innovative EU-backed PASSME project, which was launched to enhance the passenger experience and improve operational efficiency.
    As air travel continues to boom, air fares become cheaper, and sophisticated travellers increasingly demand more premium travel experiences, airports need to embrace the benefits of shared-use lounges.
    Customer satisfaction and customer service are of prime importance to the airport industry, and there are technologies emerging which are likely to impact operations over the next decade. Merrit Schreiner and Tobias Zogrotzky, from the Digitisation Department at Fraport AG, reveal how Frankfurt Airport’s use of artificial intelligence will greatly enhance the passenger experience.

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