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YYC launches new border technology to ease customs pressure point
Calgary International Airport to launch primary inspection kiosks (PIK) in place of paper declaration cards to create a more seamless border experience.
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Passenger Experience
A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.
‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.
Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.
International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.
This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.
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Vision-Box expands global footprint with established presence in Japan
Vision-Box expands its reach in Asia-Pacific to the Far East, opening new office and Centre of Excellence in Tokyo, Japan.
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Sydney Airport has launched a new assistance service for passengers
The new service provides a qualified professional to assist passengers who need extra assistance; ensuring a high-quality experience for all.
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London Luton serves 17 million passengers in 12 months
April 2019 was the busiest-ever April for Luton Airport with a 10.4 per cent increase on the same period in 2018.
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How IoT is helping to achieve safer and more efficient airside operations
16 May 2019 | By Honeywell
Airports are among the most heavily trafficked establishments, with travel expected to continue to increase. As airports work to accommodate more travellers — all while adhering to the latest industry standards — doing so efficiently becomes more difficult. Fortunately, technology developments are helping mitigate these challenges and helping airports can…
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Moscow Domodedovo Airport joins the DragonPass Lounge Program
Passengers can now select the specific services they require during their experience at Moscow Domodedovo Airport with the use of DragonPass.
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Managing aircraft noise integral to industry growth, says ACI
At the Air Transport Action Group Summit, Angela Gittens highlighted how aircraft regulations must be stringent enough to limit noise pollution as much as possible.
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How new digital initiatives will completely the change the airport experience
At ACI Asia-Pacific/ World Annual General Assembly, Conference & Exhibition, hosted at Hong Kong International Airport (HKIA), we spoke to CK Ng, Executive Director of Airport Operations, and Steven Yiu, Deputy Director of Service Delivery from HKIA to discover how new digital initiatives will shape the future of airports and…
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Self-driving shuttle embarks on maiden trip at Brussels Airport
With passenger transport anticipated to commence in 2021, the self-driving shuttle at Brussels Airport has begun trial operations airside.
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Vision-Box to modernise Bahrain International Airport
Vision-Box is set to supply Bahrain International Airport’s new passenger terminal building with a state-of-the-art automated border control platform.
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JFK and Vision-Box roll out facial recognition boarding
JFK Airport and Vision-Box have signed an agreement to modernise passenger processing and roll out one of the largest biometric boarding platforms in the U.S.
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Screening technology trial at Perth Airport will enhance security efficiency
New CT scanners and body X-rays at Perth Airport will increase the operational efficiency of security, whilst meeting the new guidelines set out by the Federal Government.
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How can airports prevent personal injury lawsuits?
How can we ensure that the airport environment is always safe and accidents that could result in personal injury claims and lawsuits are prevented? Steve Howards, Content Marketing Manager at Herrig & Vogt, provides us with the answer.
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Manchester Airport reveals the finer details to PremiAir terminal
With a range of options for guests to choose from, PremiAir is designed to add an extra level of convenience, comfort and style to the airport experience.
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First-class lounge set to open at London Luton Airport
As part of Luton's £160 million transformation, LLA passengers will soon see a premium lounge service available to passengers.
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