Altering course for aviation recovery
For International Airport Review’s Leader’s Series, Joyce Carter, President and CEO of Halifax International Airport Authority, explains how the COVID-19 pandemic has altered the course of her leadership strategy.
“Things must be starting to look up at the airport!” I get this comment a lot these days, and
my response is unequivocally: “Yes, they are!”
As I write this, we are in the early days of seeing happy passengers with smiles under their masks, catching a flight to visit family and friends, or arriving to visit our beautiful province of Nova Scotia, for the first time in almost 18 months. It is such a welcomed change, but we have a long way to go and we, like so many others in our industry, must adapt and do things differently.
In 2019, we welcomed an average of 11,000 passengers and 200 arriving and departing flights, daily. At the low point of the COVID-19 pandemic, that number plummeted to just 200 to 300 passengers and nine flights a day. We are estimating it will take until 2024 or later to return to pre-COVID-19 pandemic activity levels – so what do we do?
A more creative and diverse strategy
Before the COVID-19 pandemic, we were starting to develop a new five-year Strategic Plan and laying the groundwork for a new 20-year Master Plan. These strategies, among other things, had to be postponed until we could re-evaluate. We held onto certain plans, strategically, as an investment in our community, like continuing with the construction of our $36 million Air Cargo Logistics Park. Moving forward, we will keep focusing on the safety of our passengers and employees, while providing the world-renowned airport and customer experience Halifax Stanfield is known for.
But let us explore a little deeper, shall we? The COVID-19 pandemic has created an opportunity for us to be more creative and diverse. Our previous strategies, although we considered them to be successful at the time, were heavily reliant on passenger traffic, and given our current situation, we must alter our course.
On the outset of our recovery, we can paint a picture of what we hope our airport will look like in fine detail. Strategies for maintaining terminal and runway infrastructure, as well as upcoming technology advancements; our environmental impacts, among many other things – all critical to our future. But I challenge you, to also think about your people.
The runway to success
As the first woman to assume the role of Chair of the Canadian Airports Council, and one of a handful of women airport CEOs in Canada, I’ve held on tightly to the notion that supporting women in aviation is highly important.”
Now, given the toll that the COVID-19 pandemic has taken on our industry, and the additional workload many women have taken on as we navigated the demands of lockdowns, it is more important than ever.
Our industry remains a male dominated one, and as an employer I am aware that we are more likely to hire or promote someone that we identify with. I challenge you to keep this in mind. New perspectives and experiences can lead you down a runway to success and enhance what your organisation can accomplish. Here are my thoughts:
- Broaden the scope of what makes your ideal candidate
- Create a platform and opportunities for different
voices and ideas to be heard
- Nurture skills and talent that already exists in your
- Seize opportunities for your organisation to learn,
change and grow
- Most of all, have faith in yourself and your abilities.
Airports, and the minds behind them, have proven time and time again to be resilient. There have been more than a few situations in my career, that I never could have imagined navigating when
I first started out. Believing in myself and my team fostered the trust that was needed to get through
those challenges, and in many instances, come out stronger. Think back to 9/11. This year marks its
20th anniversary, and I remember that day, as many of us do, and the days that followed with such
clarity. That tragedy sparked significant changes to airports on a global level. In fact, it is hard to
think of many areas where we do not do business differently than we did before that day.
COVID-19 has once again changed us, and our airport is not the same as it was before. Sure, the walls and the signs (most of them) are the same, even the services we provide to our passengers and airline partners remain. However, those of us behind it are forever changed. We are doing more, with less. Sacrifices have been made, and it is unlikely that there will ever be a return to what we once called ‘normal’. The future will be different than we thought it would be, so let us get there wisely and by working together.
Joyce F. Carter is President and Chief Executive Officer of Halifax International Airport Authority (HIAA). She joined HIAA in 1999, and since then she has been integral in HIAA’s growth and development, becoming Chief Financial Officer in 2006, Chief Strategy Officer in 2008, and President and CEO in 2014. She is a member of the Airports Council International (ACI) World Governing Board and the ACI North America Board of Directors. Carter is also Chair of the Canadian Airports Council – the first woman to hold that role. She currently serves as Board Member and past President of the Board of Directors for the Atlantic Canadian Airports Association. Carter has a Bachelor of Commerce degree from Saint Mary’s University, as well as a graduate of the Institute of Chartered Accountants of Nova Scotia.
Airport construction and design, Airport development, Airport leadership, COVID-19, New technologies, Passenger experience and seamless travel, Passenger volumes, Runways and pavements, Sustainability, Workforce