ACI's Customer Experience Global Summit brings the aviation world together to explore best practices in customer experience through case studies, discussions and more.
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Airport Council International (ACI)
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Airports are accredited on customer understanding, strategy, measurement, operational improvement, governance, airport culture, service design/innovation, and airport community collaboration.
As capacity continues to rise, airports are focusing upon how they can manage their revenues in the most efficient way, to improve cash flow.
As part of Schiphol's Future Sustainability, Denise Pronk - Head of Sustainability at Schiphol, explains how investing in sustainable aviation fuel is vital to the success of lowering the environmental impact of aviation.
ACI highlighted that reliable and effective transmission of data across all airport stakeholders is key to both efficiency and improving the passenger experience.
With over two million passengers expected to pass through Cork Airport in 2019, the first quarter of the year has seen a 10.7 per cent growth in passenger numbers.
Dr. Féthi Chebil, Airport PPP Expert, details how the relentless air traffic growth, which shows no sign of lessening, will cause many new countries to open up their airports for private investments. However, this brings with it a multitude of risks.
At the Air Transport Action Group Summit, Angela Gittens highlighted how aircraft regulations must be stringent enough to limit noise pollution as much as possible.
The ICAO Council President emphasised the importance of near-and long-term air transport priorities during his recent European mission.
The last few years has seen an incredible period of maturing and growth in the aviation sector in Oman. Oman Airports has opened three airports in three years, with the start of operations at the new Salalah Airport in June 2015, the opening of the new Muscat International Airport in…
CANSO's Director General, Jeff Poole, has been honoured with the inaugural Keramianakis Award for improving the safety and efficiency of airspace.
The European airport network grew by 6.1 per cent in 2018, bringing the total number of passengers using Europe’s airports to a new record of 2.34 billion, in new figures released by ACI.
259 airports are now actively engaged in addressing their impact on climate change, and 49 airport operators worldwide are carbon neutral, according to the Airports Council International.
Following their efforts to reduce carbon dioxide emissions, Hermes Airports has received important international recognition for Cyprus’ airports.
Dr. Michael Kerkloh, who has served as the President and CEO of Flughafen München GmbH (FMG) for over 17 years and has been on the International Airport Review Advisory board since 2011, will retire at the end of 2019.