Biometrics: A key technology to increase passenger confidence
Project Manager in the Innovation Division of Aena, Pablo Lopez Loeches, discusses how the airport network is developing its use of biometrics.
Aena is a Spanish joint-stock company that manages 46 airports and two heliports in Spain, with direct and indirect shares in another 23 airports abroad (London-Luton in the UK, six airports in Brazil, 12 in Mexico, two in Colombia and two in Jamaica). Over 353 million passengers passed through Aena airports in 2019.
The importance of biometrics
Introducing new technologies, innovative processes and trends, as well as keeping the airports up to date with society, is essential for Aena’s present and future development.
One of the company’s innovation strategy programmes is Airport 4.0, which addresses automating and digitalising the processes focused on passenger experience and sustainability. The use of biometrics at airports is included in this.
Biometrics is a technology that increases security, streamlines processes and improves the passenger experience. In addition, in the current situation of COVID-19, it is a technology that will play a vital role in the recovery of airports and air transport due to its touchless features. It can avoid contact between passengers and airport personnel and equipment, as well as removing the need to handle identity documents and boarding passes. It is a key technology to increase the level of confidence of passengers and make them feel in control of their journey.