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Passenger experience: Delta, pioneering a seamless experience

20 July 2019 | By

In December 2018, Delta – in partnership with U.S. Customs and Border Protection (CBP), Hartsfield-Jackson Atlanta International Airport and the Transportation Security Administration – unveiled the first biometric terminal in the United States. In a growing world that’s getting increasingly complicated, airports and airlines are turning to technology to streamline…

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Adapt and change: How LATAM Airlines is revolutionising travel

19 July 2019 | By

LATAM Airlines is Latin America’s leading airline group, with one of the largest route networks in the world, offering services to 143 destinations in 26 countries, including six domestic markets in Latin America. Javier Macias, General Manager and LATAM Airlines Group, reveals how the passenger experience is key to their…

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The seamless journey: What does the future hold for airports?

10 May 2019 | By

According to the latest ICAO statistics1, 4.3 billion passengers were transported in 2018. These statistics have been steadily increasing for years and are set to double by 2030. However, while travelling should be synonymous with relaxing, the passenger experience at airports often falls short. Never-ending queues at airport checkpoints make…

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