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Compliance vs. compassion
Brian Cobb, Chief Innovation Officer at Cincinnati/Northern Kentucky International Airport (CVG), describes the airport’s ambitions to advance accessibility among its community.
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Cincinnati/Northern Kentucky International Airport (CVG)
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Everyone’s talking about how to enhance non-aeronautical revenue
Non-aeronautical revenues are essential to airports' financial health, so we asked industry experts how they ensure they reap the benefits of airport incomes.
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Pro-active accessibility ensures the same experience for everyone
It is the aim of an airport to ease the journey and ensure it is a positive experience for all passengers, including those with reduced mobility or additional needs. Although the intention is the same, how airports are approaching this varies.
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Want to enjoy an easy, relaxed airport experience? It’s all about waiting
Waiting in line is considered by some to be almost as bad as torture, but it’s one of life’s inevitabilities. But, what if there was a way to make airport queues move faster and keep the experience more pleasant for those in line? It all comes down to understanding why…
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Morphing emerging tech into seamless travel experiences
Brian Cobb, Vice President of Customer Experience at Cincinnati / Northern Kentucky International Airport (CVG), explores how the airport is integrating non-traditional tech into the aviation ecosystem.
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Regional branding plays big role in CVG modernisation project
Cincinnati/Northern Kentucky International Airport (CVG) is in the midst of a $6 million terminal modernisation project to upgrade its terminal and two concourses throughout the remainder of 2017 and early 2018. Candace McGraw, Chief Executive Officer of CVG, provides details of the renovation project, highlighting the importance of regional branding…