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For the third episode in International Airport Review’s podcast series, our editor Tara spoke to Brian Cobb, Vice President of Customer Experience and Chief Innovation Officer at Cincinnati / Northern Kentucky International Airport to discover potential approaches when trying to secure a positive passenger journey.
Brian Cobb, Chief Innovation Officer at Cincinnati/Northern Kentucky International Airport (CVG), describes the airport’s ambitions to advance accessibility among its community.
Non-aeronautical revenues are essential to airports' financial health, so we asked industry experts how they ensure they reap the benefits of airport incomes.
It is the aim of an airport to ease the journey and ensure it is a positive experience for all passengers, including those with reduced mobility or additional needs. Although the intention is the same, how airports are approaching this varies.
Waiting in line is considered by some to be almost as bad as torture, but it’s one of life’s inevitabilities. But, what if there was a way to make airport queues move faster and keep the experience more pleasant for those in line? It all comes down to understanding why…
Brian Cobb, Vice President of Customer Experience at Cincinnati / Northern Kentucky International Airport (CVG), explores how the airport is integrating non-traditional tech into the aviation ecosystem.
Cincinnati/Northern Kentucky International Airport (CVG) is in the midst of a $6 million terminal modernisation project to upgrade its terminal and two concourses throughout the remainder of 2017 and early 2018. Candace McGraw, Chief Executive Officer of CVG, provides details of the renovation project, highlighting the importance of regional branding…
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