Case Study: Creating a KPI framework for the Airport Operations Center at London Heathrow
Posted: 21 January 2019 | Copenhagen Optimization | No comments yet
Heathrow Airport Limited (HAL) engaged with Copenhagen Optimization to create a KPI framework support the Airport Operations Center (APOC).
The KPI framework allows HAL to commence a journey towards improved performance evaluation in real-time… When fully implemented, the KPIs allow for easy recognition of good and bad days, as well as identification of root causes in real-time in the APOC. The root cause identification support the operational managers to take the right corrective actions.
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Related topics
Airport development, Airside operations, Passenger experience & seamless travel, Terminal operations
