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Self-service

Redefining the airport experience to accommodate emotional wellbeing

7 January 2021 | By Hamad International Airport

Qatar’s Hamad International Airport has amended its airport experience to ensure that passengers experience a smooth and welcoming journey post-COVID-19.

article

The key challenges for today’s airports and becoming fit for the future

18 December 2020 | By Dr. Ralf Gaffal - Munich Airport International

Dr. Ralf Gaffal, Managing Director of Munich Airport International’s (MAI) Business Division, spoke to International Airport Review about the key challenges and questions that airports need to address sooner rather than later, highlighting best practices and using Munich International Airport (MUC) as an example.

webinar

NEXTT Vision: From concept to implementation – during and post-COVID-19

17 December 2020 | By NEXTT Vision (IATA & ACI)

As a joint initiative of ACI and IATA, NEXTT (New Experience Travel Technologies) creates a shared vision for the future of travel. While the first webinar confirmed the validity of and the need for the concepts of NEXTT in these difficult times for the air travel industry, this second webinar looked…

article

Contactless has become the new airport buzzword

20 November 2020 | By Bangalore International Airport Limited (BIAL)

Protecting passengers and staff from COVID-19, Bangalore International Airport Limited emphasises the importance of minimising physical contact during the airport journey.

article

Creating a touchless airport experience at Avalon Airport

19 November 2020 | By Justin Giddings

Following Avalon Airport’s decision to implement touchless self-service technology – for the first time in Australia – in May 2020, International Airport Review spoke to the airport’s CEO, Justin Giddings, to find out how this technology may affect the airport experience.

article

Passengers doing it for themselves at Budapest Airport

18 November 2020 | By Kam Jandu - Budapest Airport

Budapest Airport’s Chief Commercial Officer, Kam Jandu, illustrates how Budapest passengers can take control of their own airport journey, even during the COVID-19 pandemic.

article

Strategising airport operations for the new norm

8 October 2020 | By Low Theng Khuan - ST Engineering

During this global disruption, airports will be required to rethink their normal business and operational processes in a few key areas.

news

Contactless self-check-in trials begin at Hamad International Airport

1 October 2020 | By International Airport Review

As part of its efforts to limit the spread of COVID-19, Hamad Airport has introduced two new solutions to enable contactless self-check-in.

article

Contactless: The new norm in aviation

14 September 2020 | By Murali Varadarajan - Mumbai International Airport Limited

Murali Varadarajan, Senior Vice President and Head of Operations at Mumbai International Airport Limited, discusses how airports should tackle the challenge of improving efficiency in the face of COVID-19.

news

Chhatrapati Shivaji Maharaj Airport introduces contactless check-in

10 September 2020 | By International Airport Review

Chhatrapati Shivaji Maharaj Airport's new QR-code check-in service minimises unnecessary surface contact and improves the passenger experience.

news

Budapest Airport invests €100 million over 12 months

3 September 2020 | By International Airport Review

Over the course of the past year, Budapest Airport has invested in a wide range of infrastructure and passenger experience developments.

article

Issue 4’s Guide to Self-Service Technologies

19 August 2020 | By International Airport Review

How can an airport efficiently implement self-service processes without facing significant costs?

news

Avinor rolls out end-to-end touchless travel programme

3 July 2020 | By International Airport Review

Passengers at Norway’s airports can enjoy the summer season with a new end-to-end touchless airport experience.

article

Issue 3’s Operational Efficiency In-Depth Focus

17 June 2020 | By International Airport Review

It has never been so important to ensure your airport is operating as efficiently as possible; to reduce costs and improve the passenger experience.

article

Incorporating biometrics in aviation: The journey to touchless U.S. air travel

15 June 2020 | By Tovah LaDier - IBIA

Tovah LaDier, Executive Director of the International Biometrics + Identity Association, provides a brief history of biometrics and aviation from 2001 to the present, with a focus on an ongoing policy debate over the decision to use facial recognition in Entry-Exit.

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