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In conversation with Mthoko Mncwabe, ACSA
Watch this exclusive interview with Mthoko Mncwabe, Chief Information Officer at Airports Company South Africa at ACI Africa WAGA 2022.
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Passenger experience and seamless travel
news
BLR Airport receives Kannada Sahithya Sammelana honour
BLR Airport has been recognised for its efforts and initiatives to promote and preserve Kannada language, art and culture.
podcast
Episode 13 – Raúl Revuelta Musalem
Listen to this exclusive podcast interview now with the CEO of GAP Airports.
video
Making use of AR and VR to attract the next generation: Voxpop with Syed Mehdi
Airports must use the innovative technology that they are employing to attract the next generation according to Mehdi.
news
QAIA celebrates customer experience accreditation
Airport International Group is proud to announce the ACEA issued by ACI World, saying it acknowledges the group’s focus on continuous improvement in customer experience and services.
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In conversation with Anurag Shandilya, NIA at IAR Summit 2022
Watch this exclusive interview at the IAR Summit 2022, where we caught up with Anurag Shandilya, Head of Airport Operations at Noida Airport.
article
Developing air service at America’s Friendliest Airport: Phoenix Sky Harbor
Alexandria Van Haren, Air Service Development Manager, Phoenix Sky Harbor International Airport tells International Airport Review Editor, Holly Miles, how the airport is keeping pace with substantial growth and business development in the state of Arizona, ensuring it meets the air service needs of its community both in the short-…
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In conversation with Thomas Romig, ACI at IAR Summit 2022
Watch this exclusive interview at the International Airport Review Summit 2022, where we caught up with Thomas Romig, Vice President, Safety, Security and Operation at Airports Council International World.
news
Return to travel restrictions ‘scientifically unjustified’ says ACI Europe
As States need to remain vigilant to the status and control of the virus, the focus should rather be on increasing genomic sequencing to be able to identify possible new COVID-19 variants and related surveillance.
whitepaper
Case Study: Introducing Virtual Queuing to the U.S. with Seattle-Tacoma International Airport
SEA uses their Virtual Queuing solution to nudge passengers to arrive at pre-defined time slots and at pre-selected check points. By targeting appointments on specific flights, where a changed behavior has the greatest impact, they have managed to reduce wait times and flattened peaks.
article
Another permanent emergency? Biosecurity and airports after COVID-19
Kirk Goodlet, Director, Facilitation and Product Development at Winnipeg Airports Authority, reflects on how biosecurity measures have been impacted by the pandemic, and intriguingly, the extent to which they will influence airport systems in the future.
article
Leveraging cargo operations at Amsterdam Airport Schiphol
Anne Marie van Hemert, Head of Aviation Business Development, Amsterdam Schiphol Airport spoke with International Airport Review’s Editorial Assistant, Lily Mae Pacey during Routes Europe 2022 in Bergen. Together they discussed the dominant role cargo operations played during and post-pandemic recovery, as well as how sustainability and digitalisation combined will…
video
Dealing with passenger emotions at AENA
Watch this exclusive interview with Roberto Martin Davara, Head of Facilitation and Passenger Experience Department, AENA.
video
In conversation with Sarah Procter, Copenhagen Optimization at IAR Summit
Watch this exclusive interview at the International Airport Review Summit 2022, where we caught up with Sarah Procter, Chief Commercial Officer at Copenhagen Optimization.
video
“Revolutionise the passenger journey”: Justin Erbacci, CEO of LAWA
Watch this short voxpop with the CEO of LAWA.
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