Dealing with passenger emotions at AENA
Watch this exclusive interview with Roberto Martin Davara, Head of Facilitation and Passenger Experience Department, AENA.
International Airport Review‘s Holly Miles caught up with Roberto Martin Davara, Head of Facilitation and Passenger Experience Department, AENA.
Together they discussed how Aena is meeting the new passenger expectations, why the emotional state of passengers is a topic of interest and how they are dealing with passenger’s emotions, the importance of sustainability to the passenger journey, and his vision for the future of passenger experience at Aena’s airports.
Watch this exclusive interview NOW!