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Europe’s airports and ground handlers discuss complex challenges
In a recent statement, airports and ground handlers across Europe have spoken out about the complex operational and staffing challenges they face as they enter the post-COVID-19 summer travel season.
COVID-19 impacts on Queensland Airports
Queensland Airports Limited Chief Financial Officer, Amelia Evans, spoke to International Airport Review about the impact that the COVID-19 pandemic had on Queensland Airports and the measures and initiatives taken to overcome and adapt from the crisis.
A look back on London City’s digital ATC tower one year on
London City Airport and NATS look back over the last year since the pair announced the successful launch of the airport’s first digital air traffic control tower.
Viewing the passenger experience as a patchwork quilt
Daniela Fantinati, Head of Quality Management and Customer Experience at Aeroportos Brasil Viracopos S.A., believes that to achieve a positive passenger experience, much like a patchwork quilt, attention must be paid to all stages of the journey, starting from booking their flight to the moment the air passenger arrives at…
New U.S. customs and border protection facility opens at CRW
West Virginia International Yeager Airport has launched a new U.S. Customs and Border Protection General Aviation Facility, to ensure little to no wait time for international clearance.
America’s friendliest airport: Transforming Phoenix Sky Harbor
As Phoenix Sky Harbor International Airport prepares for the grand opening of its state-of-the-art concourse, Heather Shelbrack, Special Projects Administrator for the City of Phoenix Aviation Department, explains what makes the transformation so special – with a passenger-centric goal at the heart of the development.
Critical infrastructure projects to improve passengers’ experience
Geoff Ritchie, Senior Manager, Airport Development of Kelowna International Airport, explains how the airport’s new funding for critical infrastructure projects will ensure that passenger expectations of safety and security, significantly impacted by the pandemic, will be achieved.
Sydney Airport’s domestic air travel to hit post-COVID-19 peak
As the Easter weekend approaches, Sydney Airport (SYD) has forecasted that, on 14 April 2022, 82,000 passengers will pass through its domestic terminals, surpassing peak post-COVID-19 results from 8 April 2022.
The airport as a mobility hub: Imagining an intermodal transportation crossroads for digital innovation and economic growth
Sarah Wittlieb, Vice President Sales & Innovation, LabCampus GmbH, a subsidiary of Munich Airport, explains why it is a necessity for airports to become a destination in their own right.
AMD to assist passengers through AI-based surveillance system
Sardar Vallabhbhai Patel International Airport has launched an artificial intelligence-based surveillance service, 'Desk of Goodness', to help passengers who need additional support.
San Francisco Airport reopens Yoga Rooms for passengers
San Francisco International Airport has reopened its Yoga Rooms, in both Terminal 2 and 3, to passengers after two years of closure due to the COVID-19 pandemic.
Istanbul Airport launches iGA Hub entrepreneurship programme
iGA Istanbul Airport’s new entrepreneurship programme aims to help develop projects in the fields of smart airport, robotics, sustainability, digitalisation, IoT, security, and mobility.
Next generation technology to transform Helsinki Airport
Finavia is to introduce next generation, state-of-the-art technology at Helsinki Airport, centralising all flights to one terminal to ensure the passenger security and control experience is seamless and faster.
El Dorado International Airport digital strategy
Claudia Gutierrez, Head of Digital, Cybersecurity and Systems Management at El Dorado Airport, outlines the airport's digital transformation journey, which is improving the passenger journey and experience, and also helping them streamline critical business processes.