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Heathrow Airport pledges to deliver 400 new apprenticeships in 2020
Following breaking its record in 2019 by delivering 1,100 apprenticeships, Heathrow Airport intends to deliver an additional 400 in 2020.
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Consider the need and potential benefit of cross training your staff
Samantha Saunders, Head of Innovation & Regulatory Compliance at OmniServ, offers up her opinion on why we need to consider changing both how airport suppliers train not just staff helping passengers with reduced mobility (PRM), but all other airport teams, in order to drive an attitude change in how assistance…
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Heathrow to employ new Multimobby vehicles to improve mobility
The new electric vehicles are able to carry up to seven passengers through the terminals quickly, efficiently and safely, improving mobility through the airport.
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Heathrow Airport launches new app for visually impaired passengers
An investment of £23 million for the 6,000 visually impaired passengers that travel through Heathrow each year results in an app which connects those in need to trained professionals.
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Recognising the impact of hidden disabilities on passenger confidence
The way an airport treats its disabled passengers is one of the most important qualities by which they are judged. Aside from the ethical implications, failure to do so adequately can be a blow to business, creating storms of bad PR which stick around long after their root cause has…
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Heathrow marks International Wheelchair Day with high-tech debut
Heathrow showcased wheelchairs can be controlled using smartphones, can travel in convoy through an airport and can be programmed to move themselves to where they are needed, without passengers or attendants.
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UK assessment on disability in air travel reveals interesting results
The UK Civil Aviation Authority (CAA) has today published a report that assesses the top 30 UK airports on the quality of assistance they provide to passengers with a disability, with Liverpool John Lennon Airport (LJLA) receiving a ‘good’ rating in terms of the support it provides.
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OmniServ names Matthew Harrison as Operations Director
OmniServ the European arm of Air Serv, has recruited Matthew Harrison as its new Operations Director.
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Exclusive interview with Special Mobility on best PRM processing practices
We speak exclusively to Special Mobility's Frank Bod on the challenges we face with respect to the PRM passenger in airports.
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An exclusive tour of PRM operations at London Heathrow
International Airport Review reports directly from London Heathrow airport as OmniServ take us on a tour of their PRM operations at the UK hub...
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A focus on PRMs: Passengers with restricted mobility and their rights
Passengers with restricted mobility (PRM) represent a significant demographic for airports and airlines. But how do we define a PRM passenger, and what rights do they have?