- Punctuality of flights – Data sourced from AirHelp
- Overall quality of service – Data sourced from AirHelp
- Passenger sentiment – Data sourced from AirHelp
- Number of lounges available – Lounge data taken from Lounge Buddy
- Access to free Wi-Fi – Wi-Fi data taken from Lounge Buddy who picked the lounge with the most ratings as of October 2018 and looked at whether it had free Wi-Fi, working under the assumption that the rest of the lounges offered the same
- Number of passengers visiting the airport annually.
Taking all these elements into account, they combined and weighted the results to produce an overall index score out of 10 for each airport.
The research revealed that Narita International Airport in Japan was the best airport for remote working, while Hartsfield–Jackson Atlanta International Airport and London Gatwick were found to have the least favourable environments for working passengers.
Japan’s Narita International Airport ranked world’s best airport for remote working
Narita International Airport in Japan scored highest across the ranking factors, making it the best airport to work remotely.
With 30 lounges and free Wi-Fi access, there’s plenty of space to work in before boarding. Narita is also less crowded than other airports on the list – it sees the second fewest number of passengers walk through its doors (40,631,193), suggesting it is a place to concentrate.
Suvarnabhumi International Airport in Thailand is also a successful environment to work in. With 31 lounges offering free Wi-Fi access, a high quality of service (8.4), and good passenger sentiment (7.7).
London Heathrow among one of the best airports to remote work from
Despite being the sixth busiest airport (with 78,014,598 annual passengers), London Heathrow sits comfortably in the top 10 best airports for remote working.
Boasting the highest number of lounges on the list (44), the airport offers plenty of space to escape the crowd and to work. It also had high on-time performance (8.2) and good quality of service (7.8).
Gatwick and Hartsfield-Jackson fall short
The world’s busiest airport, Hartsfield–Jackson Atlanta International Airport in Georgia, USA, may have scored well for on time performance (8.4) and quality of service (7.4), but scored low marks for passenger sentiment (0.9), receiving an overall ranking of 5.1.
While the flights might usually be on time, Hartsfield-Jackson Atlanta only has 15 lounges to accommodate its annual 103, 902,992 passengers. This congested environment undoubtedly makes it a difficult place to concentrate on emails and other tasks.
London Gatwick Airport follows closely behind Hartsfield-Jackson Atlanta, receiving an overall index rating of 5.6 and ranking the lowest for passenger sentiment (0.6). However, it scored well for on-time performance (7.3) and quality of service (7.4) suggesting it prioritises flight experience over airport facilities.
Barcelone El-Prat airport isn’t the place to check emails
Barcelona El-Prat also fares badly for remote working and is the only airport on the list without free Wi-Fi access in its lounges (0.5). With only four lounges, finding some quiet space to work is difficult.
It did, however, top the list for passenger sentiment (8.0), making it the most popular airport in the survey.
PowWowNow Managing Director Jason Downes said: “More and more people have to travel for work, which is why it’s so important to be able to work on the go. This is even more apparent at airports, where most passengers wait a couple of hours for their flights, it makes sense to make use of that time to finish off work. If you’re a constant business traveller, look out for the less busy airports, which offer comfortable areas where you are able to work, with a free Wi-Fi connection and a good quality of service.”