Ever wondered why the time it takes to check in and go through immigration at different airports varies? For a clue, passengers can look at what they’ve packed.
As the world lives with COVID-19, some ‘packing essentials’ would include documents such as vaccination or health certificates, which are required by some destinations for border control.
Verifying that a passenger has the right documents might add minutes to the time it takes to check-in for a flight at different airports. This is on top of verifying regular travel documents like visas and tickets.
Unknown to many who fly from Singapore Changi Airport (SIN), the airport community is constantly working on ways to shave minutes off the time for the entire passenger journey.
This is so that passengers can focus on the important things such as enjoying their travel experience at Changi Airport, dining at some of the best airport restaurants, picking up that special gift before the flight, and breezing through it all stress-free and relaxed.
It is this passion to put passengers at the heart of everything that Changi Airport Group (CAG) has been honoured recently for efficiency excellence by Vancouver-based Air Transport Research Society in a global benchmarking study.
Passengers will be able to see Changi Airport’s singular focus on passenger experience and efficiency in practical application the moment they step into the airport.
Never too early to check-in early at Changi Airport
Most airline check-in counters open at least two hours before a flight departs. Rather than wait, passengers flying on selected airlines at Changi Airport can take full control of their depart experience by heading to Jewel Changi Airport’s Early Check-in Lounge.
Passengers who can benefit most from this service are those who may have a flight later in the day but need to check out of their hotels around lunch time. They can arrive early to the airport, head over to Jewel, complete their check-in and be free to enjoy Jewel and explore the terminal the rest of their time before their flight later on.