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How airports can sustain the COVID-19 crisis and thrive beyond it
Airports are one of the key pillars of globalisation. Here is a pragmatic approach for them to adapt to the next normal.
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Terminal Operations
Here, International Airport Review explores the various terminal operations that occur within an airport.
Some of these operations will be focused on securing a seamless passenger experience, others on ensuring security, increasing revenues or reducing environmental impact. Regardless of the aim, these initiatives are integral to the daily operation of an terminal, and in the long term, for the success of the airport.
Whether an airport is an international hub or a small regional airport, the terminal must function efficiently, passengers must be well catered for and staff must be happy. A negative terminal experience could be detrimental to the airport, and so operations must be optimised and new methods considered. These include new technologies, data-sharing between stakeholders, collaboration, airport management systems, and much more.
Gatwick Airport previously said terminal operations was “the heartbeat of the airport”. This section of the website will provide you with information that you can use to ensure your airport keeps beating.
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RIOgaleão Airport awarded passenger safety seal from WTTC
The achievement highlights RIOgaleão Airport's efforts to implement a series of measures to guarantee the safety of passengers during the COVID-19 pandemic.
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Contactless ordering service launched at Schiphol Airport
Passengers travelling through Schiphol Airport can now pre-order and collect food and beverage orders post-security as part of its new contactless service.
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CGI images of replacement terminal released by Leeds Bradford Airport
The CGI images of the proposed replacement terminal at Leeds Bradford Airport highlight a focus on improving the passenger experience.
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First Indian airport receives ACI Airport Health Accreditation
Chhatrapati Shivaji Maharaj International Airport has been awarded the ACI accreditation as a result of its numerous health and safety initiatives.
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Cincinnati/Northern Kentucky Airport introduces sustainable water options
Passengers can now benefit from two DropWater stations, where they can either fill their own water bottles or purchase a drink in a completely compostable container.
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Teesside Airport installs new body and baggage scanners
As part of a major renovation of its security area and in preparation for an increase in passengers, Teesside Airport has installed two new scanners.
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Luton Airport becomes first in UK to achieve ACI Airport Health Accreditation
Luton Airport has been awarded the accreditation as a result of how well its COVID-19 health measures align with worldwide standards.
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Budapest Airport invests €100 million over 12 months
Over the course of the past year, Budapest Airport has invested in a wide range of infrastructure and passenger experience developments.
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Toronto Pearson’s Healthy Airport programme protects passenger health
As part of its efforts to restore passenger confidence in the aviation industry, the Greater Toronto Airports Authority has implemented its Healthy Airport programme at Toronto Pearson Airport to limit the spread of COVID-19 and keep the safety of passengers as its top priority.
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Incheon becomes first Asia-Pacific airport to gain ACI Health Accreditation
The Airport Health Accreditation highlights Incheon Airport's efforts to keep passengers safe amidst the COVID-19 pandemic.
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Arrivals hall at Teesside Airport undergoes major transformation
With the aim of improving the passenger experience, the arrivals hall at Teesside Airport has undergone significant renovation.
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Aviation must always be prepared for the unknown, says CEO of Ontario Airport Authority
In the latest instalment of our exclusive CEO series, Mark Thorpe, CEO of Ontario International Airport Authority, discusses the importance of shifting the industry’s mindset to a business point of view and the need to consider the consumer.
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Airports Venice Marco Polo and Quito achieve ACI Airport Health Accreditation
The accreditation highlights Venice and Quito Airports' efforts in protecting the health safety of passengers during the COVID-19 pandemic.
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First phase of Salt Lake City Airport redevelopment makes debut
A range of art installations, designed by Gordon Huether, have made their debut as part of Salt Lake City Airport's expansion.
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