video
In conversation with Nicolas Notebaert of VINCI Concessions and VINCI Airports
Watch this exclusive interview with Nicolas Notebaert of VINCI Concessions and VINCI Airports at the World Aviation Festival in London.
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Passenger Experience
A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.
‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.
Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.
International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.
This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.
news
20 million passengers travelled through Mumbai Airport in 2021
Chhatrapati Shivaji Maharaj International Airport has recorded 20 million passenger movements in 2021, a nod to its efforts to ensure uninterrupted connectivity to travellers throughout the year.
whitepaper
How to become a silent airport?
This whitepaper discusses what a silent or quiet airport means, what the benefits are for airports, airlines and passengers, and how to achieve it.
news
Malta Airport awarded the ‘Autism Friendly Spaces’ quality label
Malta International Airport has been awarded the ‘Autism Friendly Spaces’ quality label for its efforts to provide an accessible and relaxing airport experience for individuals who are on the spectrum.
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Incheon Airport announces plans to accommodate global museum
Incheon International Airport has announced project plans for how to best host a satellite site for an international museum 'brand' on-site at the airport by 2024.
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Positive passenger recovery continues at Pulkovo Airport
Looking back at 2021, Pulkovo Airport served 18.1 million passengers over the course of the year, only an eight per cent decrease on 2019 figures.
news
Bristol Airport and ICTS UK & Ireland extend security partnership
After 15 years of partnership, Bristol Airport has re-awarded ICTS UK & Ireland as its security partner, to further their security services and passenger screening journey at the airport.
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2.5 million passengers travelled through Malta Airport in 2021
Malta International Airport welcomed 2,540,335 passengers in 2021, an increase of 45.3 per cent on 2020 figures, which will continue to grow in 2022 dependent on the government’s post-COVID-19 strategy.
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Continued recovery in passenger traffic in Q4 for VINCI Airports
Over the entirety of 2021, VINCI’s airport network welcomed near 86 million passengers, 66 per cent down on 2019 but a 12 per cent growth compared to 2020.
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Prototype eco-friendly electric bus trialled at Vilnius Airport
Vilnius Airport has begun trials for the prototype of a fully electric, eco-friendly bus, to continue the airport’s sustainable efforts, as well as to create a seamless passenger transportation experience.
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A summary of Katowice Airport’s 2021 investments and passenger traffic
Despite a challenging year, Katowice Airport ended 2021 with a 61.1 per cent growth in passenger traffic from 2020, as well as continued developments and updates to the airport's infrastructure.
video
In conversation with Tara Mulrooney, VP Technology and Innovation at Edmonton International Airport
Watch this exclusive video interview filmed in Cancun at ACI World's Annual General Assembly 2021.
news
Tallinn Airport welcomed 1.3 million passengers during 2021
As December 2021 ended, Tallinn Airport welcomed a significant passenger recovery of 166,379 travellers, which surpassed 70 per cent of pre-COVID-19 traffic figures.
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London City Airport forecasts strong passenger traffic recovery in 2022
London City Airport predicts that passenger traffic will surge in growth during 2022, as the airport introduces several new routes and the return of flights to popular travel destinations.
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Bristol Airport launches immersive sensory room for passengers
Described as a ‘calming oasis’, Bristol Airport has launched an immersive sensory room designed to create a stress-free environment for passengers with autism, dementia, or cognitive impairment.
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