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Passenger Experience

A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.

‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.

Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.

International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.

This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.

webinar

NEXTT Emerging Themes: Advanced Processing

19 September 2018 | By NEXTT Vision (IATA & ACI)

The second in the NEXTT Emerging Themes series explores the opportunities and challenges of automation of on-ground processes for air travel.

news

Václav Havel Airport opened a new stand and gate for long-haul aircraft

18 September 2018 | By International Airport Review

The new reconfigured stand can service either one long-haul aircraft with 65 meters wing-span, or two smaller ones with a wing-span of up to 36 meters.

whitepaper

Case study: Copenhagen Airport

18 September 2018 | By Dassault Systèmes

Centralised, integrated and streamlined workforce planning for Scandinavia’s busiest airport...

news

Announcements reduced at Sydney Airport for ‘quiet terminal’

17 September 2018 | By International Airport Review

Only essential announcements will be broadcast beyond gate areas, delivering more relaxing airport experience.

whitepaper

Brochure: Reliable partner for value-added logistic process automation

17 September 2018 | By Vanderlande

Vanderlande is the global market leader for value-added logistic process automation at airports. This ranges from the design of the departures hall itself to the check-in and bag drop systems, through to automated passenger security checkpoints. At all times, we are dedicated to designing solutions that facilitate the efficient and…

news

Handbook to enhance air travel experience of passengers with disabilities

13 September 2018 | By International Airport Review

In continuing the drive to advance the experience for all passengers at airports, Airports Council International (ACI) World today launched an updated edition of its Airports & Persons with Disabilities Handbook.

news

Gold Coast Airport tops the podium for passenger experience

11 September 2018 | By International Airport Review

With new AMS and FIDS systems, Gold Coast Airport (GCA) has raised the bar for customer experience and operational efficiency during the 2018 Commonwealth Games; smoothly handling a 30 per cent increase in the number of flights.

news

Saudi Arabia looks to Britain for investment in aviation industry

11 September 2018 | By International Airport Review

The Saudi Arabian General Authority of Civil Aviation offers investment opportunities in the operation and construction of airports to British companies in London.

whitepaper

Case Study: Integrated checkpoint solution helps Keflavík Airport handle rapid growth

10 September 2018 | By Vanderlande

Positioned around 50km southwest of capital Reykjavík, Keflavík Airport is one of Iceland’s major transportation hubs.

whitepaper

Schiphol Airport boosts airport operation and passenger experience with Veovo Guest Predictability

10 September 2018 | By Veovo

Amsterdam Airport Schiphol´s investment in Veovo Guest Predictability technology has resulted in some significant and positive changes to the way Schiphol understands passenger movement and has led to considerable experiential improvements...

news

Automated security lanes bring future closer than ever

10 September 2018 | By International Airport Review

New automated security lanes are hoped to allow TSA officers "to spend more time looking for threats and less time on the manual labour of moving bins around the security checkpoint".

news

Vision-Box closes major deal with Bangalore International Airport Limited

7 September 2018 | By Vision-Box

New face-recognition technology set to offer seamless journey to passengers at BLR Airport.

news

Hobart Airport invests AU$4.5million in passenger comfort

6 September 2018 | By International Airport Review

The departures lounge is set for a rejuvenation at Hobart International as passenger numbers hit records for the summer months.

article

IATA and ACI present the NEXTT steps for the future of airports

6 September 2018 | By International Airport Review

The NEXTT initiative creates a vision for the future of air transport; increasing efficiency and improving customer experience through the use of new and emerging technologies and innovative processes.

whitepaper

Raise passenger experience to the next level

4 September 2018 | By Dassault Systèmes

The key to airport operations that are optimised for passenger satisfaction lies in integrated, demand-driven planning...

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Passenger Experience