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ACI announces the winners of its Airport Service Quality Awards
ACI World’s globally-established Airport Service Quality programme reveals the best airports for customer service world wide, in the opinion of their own passengers.
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Passenger Experience
A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.
‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.
Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.
International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.
This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.
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Baggage handling: The secret life of luggage through the airport
It has been a busy few years for baggage. Resolution 753, which introduced baggage tracking as a common industry capability, came into effect on 1 June 2018. The run up to its introduction involved a lot of work ensuring that airlines and airports were aware of the new tracking requirements.…
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Orlando International Airport (MCO) leading the way in biometrics
Phil Brown, CEO of the Greater Orlando Aviation Authority, reveals how Orlando International Airport – the busiest airport in the state of Florida with more than 46 million annual passengers – has turned to biometric technology to enhance the passenger journey through the airport and seamlessly integrate into the airport’s…
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Collaboration is key to sustaining Mexico’s aviation growth
Passenger traffic in Mexico grew by 8.4 per cent in 2018 which is ahead of the global rate, but this growth rate can only be sustained with the support from both Government and Industry.
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Sydney Airport plans on greeting the future face-first
As Sydney Airport approaches their Centenary anniversary as a commerical flight centre, Geoff Culbert explains how the past has helped to shape the future of aviation, through its use and implemetation of state-of-the-art biometric technologies.
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IDEMIA reveals the know-how behind the rise of multi-modal biometrics
As biometrics become the norm in so many airports, should more airports make the move from biometric authentication to biometric identification? Augmented identity specialist, IDEMIA, reveals how this technology could pave the way for seamless travel experience.
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Hong Kong International Airport: Facing the future of security
Chris Au Young, General Manager of the Smart Airport initiative at Airport Authority Hong Kong reveals how Hong Kong International Airport has utilised new biometric technology to help the airport achieve a better, faster, more seamless airport experience for passengers.
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Improvements to surface access transport imperative for Stansted growth
Ken O’Toole, CEO, Stansted Airport has called on local businesses, community leaders and regional organisations to make their voices heard and press Government to upgrade rail links to the airport.
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A smarter way to cut the queues experienced in airports
Cutting queues for passengers, before and during their airport experience has become paramount to the reputation of an airport in our social age. Eman Al‑Hillawi and Matthew Garrett from consultancy Entec Si, explain how examining short-, medium- and long-term passenger projections can help to create that seamless travel experience.
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Toronto Pearson installs 250 new automatic external defibrillators
Toronto Pearson has invested in the installation of 250 new automatic external defibrillators (AED) at the airport to provide key emergency assistance.
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Government pledges to improve flying for those with nut allergies
Following a meeting with airlines and allergy sufferers, the Government wants to see improved clarity and consistency in how the aviation industry deals with allergies.
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International Airport Review Issue 1 2019
In this issue: ensuring operational efficiency during the winter season, using passenger projections to create a seamless experience, and how AI can enhance threat detection.
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No-deal Brexit could result in queues of several hours at Spanish Airports
As Brexit approaches, consumer researcher Which? reports that with extra passport checks in the event of a no-deal Brexit, queuing time at Spanish airports may be increased by up to five hours.
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Reinventing the airport check-in experience
As airports handle record numbers, crowded check-in halls are becoming more commonplace, prompting airports to rethink their approach to space, resources and passenger experience.
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Dublin Airport welcomes new direct route to Shenzhen
Dublin Airport has welcomed a new Shenzhen route, operated by Hainan Airlines, which will be the airport's second mainland China destination behind Beijing.
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