news
Pioneering seamless passenger experiences in Italy
Vision-Box's seamless solutions offer a premiere to Fiumicino Aeroporti di Roma, delivering the first biometric, contactless, passenger-centric experience in Italy.
List view / Grid view
Passenger Experience
A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.
‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.
Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.
International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.
This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.
article
CEO of Bristol Airport believes 2019 was the turning point for aviation
Dave Lees, within International Airport Review's CEO interview series, explains how, through being CEO of Bristol Airport, he will help aviation maintain its position as the gateway to the rest of the world.
article
Smoothing passenger flow and the airport departure experience
From the moment a passenger journeys to the departure terminal, they’re faced with a series of small but potentially stressful challenges.
news
Birmingham Airport signs agreement to improve access to the airport
Birmingham Airport will work with Midlands Connect to improve road and rail access, including supporting the development of Midlands Engine Rail and HS2.
video
Video: Future Travel Experience Global 2019
NEC attended FTE Global 2019 in Las Vegas to showcase how it can help airports and airlines create a seamless end-user experience.
article
How biometric services improve passenger experience in airports
Dr. Atsushi Iwata, VP of NEC’s Safer City Solutions Division, explains how biometric services can play a key role in creating a better end-user experience for air passengers.
article
Securing One ID: ACI and IATA’s next big bet for seamless movement of passengers at airports
Thomas Edison said: “There is a way to do it better – find it”. This quest to do things better drives innovation across industries and sometimes unfolds paradigms that completely change our worldview. iTunes changed the music industry, Airbnb changed hospitality and AmazonGo is changing retail. Something similar is brewing…
news
Lyon Airport to expand robotic parking service with additional spaces
Following a successful trial, an additional 1,500 spaces have been added to the outdoor robotic parking service at Lyon Airport.
news
Language translation device introduced by Edinburgh Airport
The introduction of Pocketalk at Edinburgh Airport will help improve the travel experience for international passengers.
news
Budapest Airport opens first phase of new boarding hall
The new boarding hall is the first step in the long-term development of Budapest Airport, in cooperation with the Hungarian government.
news
Helsinki Airport to launch double bridges at its West Pier
The introduction of new double passenger bridges is part of Helsinki Airport's efforts to create a more seamless travel experience for passengers.
whitepaper
Whitepaper: Seamless travel
Explore the award-winning biometric and AI technology of NEC, unlocking uninterrupted kerb-to-gate travel with just a simple smile.
article
CEO at Gerald R. Ford Airport trusts disruptors can become improvements
Tory Richardson details how challenges within the aviation industry should be used to help cater for the increased demand for air travel in the years to come.
news
Self-driving taxis introduced at McCarran International Airport
McCarran Airport joins over 3,400 destinations and high-traffic locations in Las Vegas serviced by self-driving cars.
news
Therapy dog service introduced by Southampton Airport
Designed to soothe nervous fliers and passengers with hidden disabilities, the therapy dogs are now a semi-permanent feature at Southampton.
Chief Executive Officer
CEO
Chief Operating Officer
Head of Operations, Safety and Emergency
Chief Strategy Development Officer
Head of Operations
Airport General Manager
CEO
Chief Executive Officer