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Passenger Experience

A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.

‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.

Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.

International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.

This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.

article

A clean sweep: Intelligent sanitation management paves the way for safer air travel

28 May 2020 | By Siobhan Boyle - Veovo

Don’t waste time and effort - maximise your airport sanitation procedures with passenger behaviour data.

webinar

COVID-19: Live aviation industry briefing – Daniel-Robert Gooch

27 May 2020 | By Canadian Airports Council (CAC)

Dedicated to supporting the recovery of airports, Daniel-Robert Gooch, President of Canadian Airports Council (CAC), outlined CAC’s plans to create a new customer experience; focused on safety and efficiency.

news

Bengaluru Airport introduces F&B and retail COVID-19 safety measures

26 May 2020 | By International Airport Review

The heightened safety measures include an emphasis on contactless service, ensuring that passengers can travel safely during the COVID-19 pandemic.

news

COVID-19 safety guidelines for air travel published by EASA and ECDC

21 May 2020 | By International Airport Review

The new guidelines for European aviation outline measures that will ensure the safest way to travel amidst the COVID-19 pandemic.

news

Sheremetyevo Airport’s COVID-19 safety measures undergo inspection

20 May 2020 | By International Airport Review

Russia's Minister of Transportation conducted the inspection following the implementation of preventative COVID-19 measures at Sheremetyevo Airport.

news

Veovo launches airport social distancing solutions for safer travel

20 May 2020 | By Veovo

Veovo announces the introduction of virtual queuing and passenger density management solutions, designed to help support social distancing in airports.

article

Tackling COVID-19 with innovative online opportunities

20 May 2020 | By Brisbane Airport (BNE)

International Airport Review spoke to Brisbane Airport to hear how the airport team developed and launched a full online marketplace in just 16 days.

news

Leeds Bradford Airport proposes to build a more efficient terminal

14 May 2020 | By International Airport Review

The airport’s proposal aims to improve passenger experience, deliver one of the UK’s most environmentally-efficient airport buildings and support the region’s economic prosperity.

news

Gatwick Airport’s station transformation remains on schedule

13 May 2020 | By International Airport Review

Despite the COVID-19 crisis, Gatwick’s development of its train station continues to make journeys from train to plane easier.

article

Safeguarding airport terminals for a post-COVID-19 world

12 May 2020 | By Siobhan Boyle - Veovo

Safe passenger separation management will rely on the ability to understand passenger density across the terminal and taking action to prevent crowding.

whitepaper

Sustainable smart cities and the power of the IoT

5 May 2020 | By TIBCO

A smart city leverages digital technology and the IoT to improve government services, as well as energy, healthcare, traffic, transportation, waste and water management, and more.

article

The new social distancing norm will result in airport self service

29 April 2020 | By Borry Vrieling | CEO | Eezeetags

Borry Vrieling, Founder and Managing Director of eezeetags, details how a post-coronavirus world will further require a developed self-service journey.

article

Issue 2’s Seamless Travel In-Depth Focus

29 April 2020 | By International Airport Review

Securing seamless travel experiences is no easy task, however one that many airports are striving to achieve.

article

Embrace the opportunity social media presents for airports

28 April 2020 | By Kevin Cullinane - Cork Airport

Kevin Cullinane, Head of Communications at Cork Airport, explains how airports should leverage social media platforms to communicate with passengers effectively.

news

UK Transport Committee calls for opinions on impact of COVID-19

27 April 2020 | By International Airport Review

As the COVID-19 pandemic continues to impact the UK, the UK government's Transport Committee has asked for public input on the impact of the virus on the transportation sector.

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Passenger Experience