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Malaysia Airports launches e-commerce platform, shopMYairports
By introducing the new online service, Malaysia Airports is working to support its retail partners as they face challenges arising from COVID-19.
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Passenger Experience
A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.
‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.
Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.
International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.
This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.
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Contactless ordering service launched at Schiphol Airport
Passengers travelling through Schiphol Airport can now pre-order and collect food and beverage orders post-security as part of its new contactless service.
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CGI images of replacement terminal released by Leeds Bradford Airport
The CGI images of the proposed replacement terminal at Leeds Bradford Airport highlight a focus on improving the passenger experience.
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First Indian airport receives ACI Airport Health Accreditation
Chhatrapati Shivaji Maharaj International Airport has been awarded the ACI accreditation as a result of its numerous health and safety initiatives.
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UK government to adopt targeted approach to travel corridors
The UK government will adapt the existing country-based approach to travel corridors by separating some islands from mainland countries.
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Cincinnati/Northern Kentucky Airport introduces sustainable water options
Passengers can now benefit from two DropWater stations, where they can either fill their own water bottles or purchase a drink in a completely compostable container.
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Teesside Airport installs new body and baggage scanners
As part of a major renovation of its security area and in preparation for an increase in passengers, Teesside Airport has installed two new scanners.
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Luton Airport becomes first in UK to achieve ACI Airport Health Accreditation
Luton Airport has been awarded the accreditation as a result of how well its COVID-19 health measures align with worldwide standards.
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Heathrow Airport’s workforce participates in COVID-19 testing trial
By conducting the trial, Heathrow Airport hopes to show that COVID-19 testing can be done on a wide scale in order to encourage the recovery of aviation.
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ACI data outlines slower than expected COVID-19 recovery in June 2020
Despite early predictions outlining June 2020 as the turning point for aviation in recovering from COVID-19, passenger demand remains drastically low.
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Budapest Airport invests €100 million over 12 months
Over the course of the past year, Budapest Airport has invested in a wide range of infrastructure and passenger experience developments.
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Finavia to trial UVC technology to disinfect security control trays
As part of its efforts to limit the spread of COVID-19 and keep passengers safe, Finavia is trialling UVC disinfecting technology at its airports.
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Toronto Pearson’s Healthy Airport programme protects passenger health
As part of its efforts to restore passenger confidence in the aviation industry, the Greater Toronto Airports Authority has implemented its Healthy Airport programme at Toronto Pearson Airport to limit the spread of COVID-19 and keep the safety of passengers as its top priority.
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Incheon becomes first Asia-Pacific airport to gain ACI Health Accreditation
The Airport Health Accreditation highlights Incheon Airport's efforts to keep passengers safe amidst the COVID-19 pandemic.
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Arrivals hall at Teesside Airport undergoes major transformation
With the aim of improving the passenger experience, the arrivals hall at Teesside Airport has undergone significant renovation.
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