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IATA welcomes test findings outlining low risk of COVID-19 transmission onboard aircraft
Testing conducted by the United States Transportation Command has supported IATA's report of a low risk of COVID-19 transmission onboard aircraft.
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Passenger Experience
A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.
‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.
Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.
International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.
This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.
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Muscat International becomes first Middle Eastern airport to receive ACI health accreditation
Oman Airports' efforts to protect passenger health during the COVID-19 pandemic has led Muscat to be the first airport in the region to receive the globally-recognised accreditation.
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TravelKiosk EU-EES
IDEMIA presents TravelKiosk™, the multi-biometric self-service kiosk for the European Entry/Exit System.
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New normal of air travel : IDEMIA’s extended borders solution
Digital identity as well as touchless biometric technologies help minimise contact at airports.
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IATA highlights evidence of low incidence of inflight COVID-19 transmission
IATA has outlined that, currently, only 44 cases of COVID-19 have been thought to be associated with a flight journey, representing one case for every 27 million travellers.
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Gatwick’s new technology has a 99.9 per cent microbe disinfection rate
Abhi Chacko, Head of Innovation and Commercial IT Services at London Gatwick Airport, discusses how deploying UV treatment of security trays will help restore consumer confidence.
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Italy, San Marino and Vatican City State removed from UK travel corridors list
In addition to removing the three destinations from the travel corridors list, the Greek island of Crete has been deemed safe and subsequently added.
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The function of an airport will need to change for the future
To many, airports are seen as a gateway – just part of the process of getting from A to B. However, the amenities they host have the potential to generate income, not just from passengers, but also from those living in the local area. In the wake of COVID-19, do…
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Dramatic passenger declines shown by ACI World airport traffic report
For the first half of 2020, worldwide airport passenger numbers decreased by 58.4 per cent when compared to the same period in 2019, with international passenger traffic hit the hardest, recording a 64.5 per cent drop.
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ICCAN survey reveals people’s experiences of aviation noise during lockdown
While nearly two-fifths of people interviewed said that they would mind if aircraft noise returned to pre-lockdown levels, just under half indicated that they would not.
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ACI World and IATA call for consistent approach to COVID-19 testing for air travel
ACI and IATA have outlined that testing should replace restrictive quarantine measures in order to support the recovery of air travel.
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Mobile food and drink ordering platform introduced at Teesside Airport
The introduction of the OrderNext mobile ordering platform is part of Teesside International Airport's six-step COVID-19 safety plan for passengers.
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Issue 5’s Guide to Accessibility
Within Issue 5 we gathered expert industry opinions to showcase how accessibility must continue to be a priority for airports.
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Hamad Airport first to receive BSI certification for COVID-19 safety protocols
Qatar's airport has become the first to achieve independent verification from BSI for its implementation of COVID-19 ICAO Aviation Health Safety Protocols.
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Charlotte Douglas Airport adds five electric buses to vehicle fleet
By adding the new electric buses to transport passengers to its terminals, Charlotte Douglas Airport will see an annual decrease of 50,000 gallons in diesel fuel consumption.
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