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New hidden disabilities programme introduced at Orlando International Airport
The Sunflower Lanyard Programme is an initiative which will help passengers with hidden disabilities get extra levels of customer service.
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Passenger Experience
A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.
‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.
Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.
International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.
This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.
news
ACI World traveller survey finds half willing to travel within next three months
ACI World's ASQ Global Traveller Survey found that the recovery of passenger volumes is dependent on a multitude of factors.
news
COVID-19 testing for passengers to be offered at Seattle-Tacoma Airport
Seattle-Tacoma International Airport is now offering ticketed passengers the opportunity to purchase a COVID-19 PCR lab test up to 72 hours prior to travel.
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Construction of new Gatwick Airport station concourse begins
The redevelopment of Gatwick's station will improve accessibility, enhance the passenger experience and provide more space for passengers.
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Three Adani Group airports become ACI Asia-Pacific members
Adani Group's Ahmedabad, Lucknow and Mangaluru International Airports will now benefit from ACI Asia-Pacific's wide-ranging portfolio.
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Hyderabad becomes first airport in India to enable e-boarding for international flights
The e-boarding solution enhances the passenger experience as its helps to reduce queue waiting times and enhances overall safety and security of the airport.
webinar
Adopting virtual twin technology to optimise airport operations
30 October 2020 | By Dassault Systèmes
Most airports are facing challenges around planning optimally for variations in passenger demand and allocating the required resources at the right time and location. The current pandemic has only emphasised this need for agility. Today, decisions must be made faster with greater confidence to meet growing challenges. Airports need to…
news
QEF launches Disability Equality Training course for aviation
The aim of the course is to increase understanding of disabled people, their rights, compliance with accessible aviation laws and solutions to remove and prevent barriers to equality.
webinar
IATA One ID: A deep dive into the interoperability challenge
23 October 2020 | By One ID (IATA)
Register and join us live as keynote speakers go through the main passenger data privacy challenges and how could they be addressed, within the One ID Ecosystem and supporting standards.
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How Keflavik International Airport is using dynamic forecasting to navigate the pandemic
KEF recently implemented a dynamic forecasting solution with unique live re-forecasting capabilities which became a vital tool in keeping operations running smoothly while dealing with three major issues.
news
Four destinations added and one removed from UK travel corridor list
After a fall in cases of COVID-19, the Canary Islands, Mykonos, the Maldives and Denmark have been added to the UK's travel corridor list.
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IATA calls for development of affordable COVID-19 testing for aviation
Rapid, accurate, affordable, easy-to-operate, scalable and systematic COVID-19 testing for all passengers before departure will support the recovery of the aviation industry, outlined IATA.
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Re-inventing airport non-aeronautical revenue generation in the post-COVID-19 era
On 5 November 2020, AOE's webinar will explore how airports can adopt digitalisation to re-invent Non-Aeronautical Revenue (NAR) generation post-COVID-19.
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Pre-departure rapid COVID-19 testing facilities launched at Heathrow Airport
Collinson and Swissport have launched the testing site at Heathrow, once again highlighting the three bodies as pioneers in driving travel recovery from COVID-19.
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Issue 5’s Passenger Experience In-Depth Focus
Passenger expectations, terminal layouts and airport procedures may have to seriously alter due to the long-term impacts coronavirus is set to have on aviation.
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