Striking the right balance between the digital and the human touch: Karine Duclos

Posted: 20 December 2022 | | No comments yet

Watch this exclusive interview which took place at the ACI World Customer Experience Summit in Krakow, Poland.

International Airport Review Editor Holly Miles spoke with Karine Duclos, Marketing & Communication Director, Reunion Roland Garros Airport. Together they discussed her airport’s recovery, how they assured passengers it was safe to travel, how her airport is innovating to develop non-aeronautical revenue streams, trends coming through with passengers, new digital tools being employed to aid passengers’ journeys, and striking the right balance between the “digital and the human”, plus the new exciting terminal being built in 2024 which will be the first bio-climatic terminal in a tropical environment with no air conditioning and fresh natural ventilation. Super exciting!

Watch the exclusive interview now!

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